Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel

Muy buen hotel!! Lejos lo Mejor De Santiago Chile

Very convenient location. Beautiful views to the mountains

Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.

10/10; best hotel in Santiago.

Yours is one of the best 5* hotels I’ve ever stayed in, and I’ve travelled the world over my 70 years and stayed in many, many famous establishments. What makes you really special is your staff; they’re simply perfect. I’d like to single out Valentina and Diego in the Club Lounge, who were simply fantastic. Congratulations to you all; I’m sure I’ll be back 🙏

Elevator operation was spotty, the card didn't always work and you have to switch elevators. Breakfast could be included like other 5 star hotels in the area. The view was beautiful but the room smelled funny and not fresh.

Hotel excelente Em uma região nobre com shoping e muitos restaurantes ao redor, segura e limpa Quartos confortáveis bons restaurantes e atendimento nota 10

Mountain views and transport access

Hotel incrível ,fomos muito bem recepcionadas por Ignácio no check in que nos proporcionou experiências maravilhosas! A culinária é fantástica, café da manhã incrível e o atendimento é feito com muito carinho , me senti muito valorizada e mimada . Tivemos a oportunidade de experimentar vários vinhos gentilmente servidos por Alexis com auto conhecimento sobre os mesmos .Quarto impecável com uma linda vista dos Andes. Toda noite colocavam chocolates e água além da máquina de café que era sempre reposta . Meu óculos em cima da bancada recebeu uma flanela para melhor cuidado , os fios dos carregadores foram todos presos com um lacre do hotel ! Fui embora com vontade de voltar !!!! Super recomendo

Fantastic experience. Staff were so kind and made a real extra effort to celebrate my birthday. Great food. Just a notch above in every area!

Very pleasent stay indeed!Very kind and helpful club lounge staff , unfortunately the club lounge was at all times rather noisy due to the presence of noisy children; whereas the club lounge should be a retreat of quietness and a relaxing and peaceful environment.The lack of a steam bath and dry sauna at the gym area is very disappointing.Please do improve the variety of available pillows.

Excelente

Incrível

Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star

Nice building

Excelente estadia, ótimo hotel, equipe cordial e atenciosa em tds os detalhes. Recomendo!!!

Incrível - ambiente limpo e aconchegante com uma equipe muito atenciosa e amigável

I usually like the hotel, but after being bitten by the Loxosceles laeta spider and the hotel's handling, I lack words for the way they react, not even help to get to the hospital/or an email, a card to ask where your situation is (this should not be the hotel's standard) even after talking to the assistance room director they just apologize... so be careful!!!

O chuveiro é ruim ; ainda, quando , certamente , usam descargas , a água falha e fica fria; o chuveiro poderia ser melhor