Location is superb - right in the centre of Malvern. Car parking is on-site and free of charge. Unfortunately that's where the positives stop. The room was unbearably hot (no A/C and no fan provided). The bathroom tiny and poor quality toiletries provided. Breakfast was poor. The buffet consisted of packets of cereal and a couple of bowls of chopped fruit. The coffee was weak and the quality of the cooked breakfast, not great. We asked for tomato ketchup and this tiny bowl of thin, red gloop arrived which tasted nothing like tomato ketchup. The whole place had the air of 'cost cutting' which is sad as the property is nice and the location brilliant.

Breakfast was good and parking was easy. Great location for walking the hills and is in the centre of all the shops

Just felt from home..if your home is a beautifully cared for and decked out house in a stunning location!!

Great location with parking and choice of restaurants on site.

Lovely hotel and staff. Breakfast was decent. Location was phenomenal

great location, bar and car park. Great room and breakfast

Plenty of parking, a lovely big room with stunning views. Nice bathroom. Tea and Coffee making facilities. Comfortable bed. Breakfast was really tasty. Staff were warm and welcoming. Can highly recommend.

Nice welcome, lovely staff, clean room with a comfy bed and great food.

small tidy room and a good breakfast

Clean room, breakfast was good and staff very helpful.

Lovely room and the staff polite and professional. Great breakfast.

Facilities

Lovely hotel, friendly staff and very attentive

Two lovely restaurants in one hotel. Sampled both and thoroughly enjoyed them. The room was good, though the restaurant background tape was a bit close for comfort, just outside the window.

Great location with wonderful views across the town and the Severn Plain.

Traditional villas, appartments around a village green. The inside of the apartments has been nicely updated. the reception area needs an professional update.

Lovely building and location. Very hot, fan in the room was useless.

The hotels location is excellent. However, the standard of the room and breakfast was lower than a Premier Inn or Holiday Inn Express and it cost substantially more.

Wonderful, relaxing hotel in a lovely setting. Friendly staff and nice breakfast!

Beautiful location and a stunning view from our window. A clean and spacious room, friendly and helpful staff. The only downside was: It was a stiflingly hot day and the (sash) windows were limited to open only two inches! There was a tower fan provided but even putting this by the window did very little to cool the room.