The location, staff and breakfast were great. The room, a quadruple family room, was good. The only problem was the smell in the toilet. The toilet and shower room were clean (having checked the obvious areas) however there was a smell of stale urine. It could do with refurbishment as it was quite dated.

Quarto bem limpo, os funcionarios sao gente boa, mas rigidos com horarios certo para tudo. A localizacao e de longe a melhor parte, a estacao de paddington ta bem facil pra ir de pé, e é muito bonitinho ao redor do hotel! Facil acesso ao centro de paddington, mas com o metrô você chega a qualquer lugar super rápido! Peguei pouco tempo em londres por que achei que nao ia ser tao bom, mas no final, descobri ser uma das melhores cidades que eu visitei! Tudo limpo, pessoas educadas, passado se mistura com o futuro, muito muito bom!

Muitas lojas perto, estação e centro pertinho também.

Room ok. But bedsheet has some stains on. Good location. Staff friendly

The booking was not organised well by Expedia for my little child, although I paid for it. I was very tired but I was waiting downstairs due that disaster. Finally, I signed many paper work due to breaching the safety regulation because the room was not prepared to accommodate a child. So I risked my child's life.

Nothing to special

Servicio muy bueno, en general el desayuno continental es una gran ayuda para iniciar el día con energía, tienen pan blanco e integral, yogurt, jugo de naranja, cereal, queso, jamón, máquina de café, duraznos en almíbar. Habitación algo pequeña al igual que el baño pero se agradece, por el precio no se puede exigir, es justo. La zona es muy buena y conecta fácilmente con la estación de Paddington para ir y regresar al aeropuerto Heathrow, si tú solo buscas algo breve para llegar a dormir, ducharte y salir a conocer Londres es una buena opción. Personal agradable y lo mejor te apoyan con el resguardo de tu equipaje por si llegas antes de tu Check Inn o si tú vuelo o tren sale después de tu Check Out

Lovely helpful staff. Always greeted with a smile.

The room is small and cramped but the breakfast is ok. The worst thing about this hotel is that for a four nights stay, they don't change towels and each person is only given one bathing towel to use for the entire four nights stay. One receptionist lady from Bulgaria was rude and very unfriendly.

O quarto foi pequeno porém agradável, o banheiro parece de avião, com box super pequeno com dificuldade para pessoas obesa.

수건도 리필 안됨 화장실 냄새나고 너무 좁고 조식도 부실하고 직원도 상주해 있지 않음

日本人スタッフが良かった

Good friendly breakfast was good.

日本の方が従業員でいて、対応が良かった

Value for money cheap no frills

Room was very dirty , old plasters on bedside table , dust everywhere . Needle caps under bed. Bath room in very poor condition with toilet roll in tap fittings. Breakfast was only available at the later time as already booked up so too late to use due to our plans for the day .

Perfect for central London and Paddington. Beds were comfortable, room was clean and Andrea who welcomed us was super helpful. Bathroom was tiny but it served its purpose. Free continental breakfast was welcome. Wifi worked well. Would definitely return.

Quarto bom para três pessoas, banheiro ok, café da manhã bem caseiro, porém a atendente não tem muita paciência. Mas no geral gostamos, localização boa, com estação perto e vários restaurantes.

la habitacion de cuatro, no considero que el baño este preparado para cuatro personas y las escaleras para subir a laa habitaciones tendrian qye informar que son un dolor, el desayuno un poquito escaso

Clean and helpful staff