The staff were exceptional! Professional and had paid attention to detail. Onsen was such an experience!! Very clean facilities, amenities were amazing, well kept hotel despite its history. Definitely avail for the free shuttle bus from Odawara station in Hakone to your hotel and back but make sure you do a reservation for this especially if you are traveling with luggage. Message Ryuguden hotel through Expedia for reservations. If you travel Light or miss the shuttle bus, there is local transportation service that will stop near the hotel.

Nous avions réservé une chambre avec vue sur le mont Fuji, mais malheureusement la météo n’a pas été de notre côté. Même avec un ciel dégagé, l’angle depuis la fenêtre ne semblait pas idéal, ce qui est un peu décevant vu le supplément payé. En revanche, l’expérience dans une chambre japonaise traditionnelle avec futons préparés le soir était très intéressante et dépaysante. L’hôtel est calme, discret et beaucoup plus intime que le grand établissement de la même chaîne situé juste à côté. Nous avons apprécié cette atmosphère reposante en couple. Le onsen est agréable, même si celui des femmes est plus limité (pas de bain froid ni de sauna), tandis que celui des hommes est plus complet — mon compagnon en a donc davantage profité. Petit plus pratique : l’hôtel propose une navette directe jusqu’à la gare d’Odawara, ce qui facilite beaucoup le retour.

Excellent views from the room. The property is very outdated. The smell of humidity is terrible. The breakfast was very sophisticated for western palates, and there wasn’t an option to get a different kind food.

Very clean, spacious room Nice Onsen in new building

Ryuguden was the perfect place for us. Everyone was kind and everything was beautiful. We are very grateful to have had this experience. Thank you! Arigato Gozaimasu!

The property and experience at the spa, and the food, was overall amazing. However, there is not a lot to do outside of the hotel except for some activities but not a lot.

Food & service were excellent!

Amazing property. Charm and service. Views of mt fuji from the room. Some of the best dinning i've had in Japan. Private onsen was a treat. Public Onsen spaces were amazing.

Some of my highlights of this stay were the view, the location, the food, and the service! Those components made for a wonderful stay in Hakone. However, I felt that the room and the hotel seem a bit outdated as a lot of the cabinets were chilling, and there was no air conditioning during our stay. The control panel seems to be broken as the dial didn’t work, but we were later informed that the hotel was running the heat during the time. Fortunately during our visit, Hakone was a bit cooler which the Dyson air fan was helping a little bit. Overall, there were a lot of positives about the hotel that overshadowed the negatives. However, we were expecting a better property condition for the price we paid.

部屋からは芦ノ湖と富士山がきれいに臨まれ、夕食と朝食は伝統的なお料理が美味しく丁寧にサービスされ、本館と別館の大浴場も快適で、大満足の滞在ができました。

This was a great spot to have some peace and quiet during our busy JAPAN trip. I do have to say that all that changed when a large group came in. The servers were overwhelmed and we were all but forgotten. It changed the whole vibe of the place having a large group talking loudly and being demanding. It would have been perfect otherwise.

Everything perfect

Great foods , good customer services and lovely environment. Nice lake and Mt Fuji View.

Great Ryokan, make sure you plan you travel from the station as limited taxis. Buses are regular but full of Gaijin with massive suit cases who are not always respectful of the locals. The Onsen and view of Fuji San is incredible. Food is very high end Japanese so make sure you understand this. Staff are very nice and helpful and speak English but do try and speak Japanese you are in Japan after all. 10/10

Our Cambodian server Ran was the highlight of our stay. The first nights meal was also very nice but the property and onsen is very old and needs updating

We loved the hotel and the peace that you feel staying there; the outside onsen is a dream, and the view of Fuji-san is unbelievable. The dinning experience couldn't be better, each day was a different surprise, we loved our host called Ran, she was a trainee there, but to be honest she gave us the best service and recommendations, if you stay there aks for her service and definitely will improve your overall experience at dinning. Overall I loved, my only recommendation would be to have more entertainment for kis, other than that everything was great.

很不好

Great place to stay. Close to the cable car. Lake views.

This onsen is a true gem. The food was simply divine, and the level of service was impeccable, creating a truly authentic and memorable experience.

The onsen offered a delightful blend of traditional food and genuine hospitality. The meals were a highlight, prepared with care and showcasing local ingredients.