Amazing buffet!

The rooms were clean and spacious

The

Really great experience

Excellent will definitely stay in the next opportunity

Amazing place!!! Really grateful that they returned my missing wallet. Thanks to all the wonderful staff.

This is an older property with older rooms that have no exhaust fans in the toilets.

Place seems a bit run down - needs to be spiffed up. Overall good stay.

Not that great. Fitness with broken machines with never maintained well machines. During the day time construction noise coming to the rooms or in other words no quietness. Surrounding areas are not maintained well.

area surrounding the property is safe and quiet

Well maintained heritage hotel. I really liked the approach to coservation.

Good service, nice room and very good buffet. Pleasant relaxing heritage hotel, slightly away from main tourist area of Fort Cochin (which is still easy to get to). Excellent value.

Facility is old but service is good.

Not impressed with the staff and service. The staff at the front desk wasn't as friendly and/or happy to be there. The hotel itself is what you expect, historic (and so was everything in it). The exterior of some of the room doors was painted and the smell was strong in our rooms since the doors at the end of the hallways were kept closed. There were several people smoking by the pool :( We ate at the Tharavadu restaurant (a couple of times) and the staff and the food were great! I eat gluten/dairy free and they were very helpful.

I needed two days to quiet time between hectic work travel to write and unwind. Casino was perfect and their staff was super, specially Uttara. One morning there was renovation the room next to mine and as soon as I brought it up, they offered to change my room, which was a nice gesture. For a solo traveler this was perfect. It was clean, safe and comfortable. It is great value for money and the pool is quite nice too. Keep up the good work.

There was a great delay in providing news papers whi h should have been at 6 am instead of 8 am

very delayed check in . instead of a double bed, twin sharing was provided . Buffet breakfast and food at the restaurant was much below standard expected. Overall standard is below 3 star level. Most of the staff were not at all trained and do not know the minimum ettiquette of a hotel

It is in a quiet neighborhood away from the city. Nice and Peaceful. I liked the complimentary breakfast

Casino Hotel is known property in Cochin and good for people who love to stay away from the traffic and chaos of Ernakulam City. The Reception staff particularly Amrutha was very helpful. The room service kept sending orders to the wrong room on two occasions and also there was delay in serving the orders. The breakfast buffet is very good and the staff in the restaurant is very attentive and service oriented. The tall boy in the Housekeeping Staff was very helpful and did his job really well. The Day security Guard (the burly one with thick moustache) , was very friendly with us the day we arrived but as he saw that we gave the concreirage a tip and did not give him, he kept ignoring us and at times made a face to show his displeasure. The Stay , Service and the property is clean and well managed ..The rooms are a bit dated compared to the nearby Taj and Trident ...

A lovely hotel with a nice pool and great restaurants. We had very comfy beds. The seafood restaurant is highly recommended - delicious fresh fish grilled and BBQ'd. Breakfast buffet is also excellent. Only downside too many big tour groups who took all the sun loungers and there weren't enough sun beds !