Despite showing/proving that I’d booked the right room for the right amount of people, I was told I didn’t, and charged over €30 euros. It was past midnight when I’d arrived with my (small) children, we were exhausted, and the staff kept us in the lobby arguing about what I’d already paid vs what they wanted me to pay. It was so ridiculous and so shady. I wound up paying what they were demanding just so I could get my children into a bed. They weren’t kind or compassionate, and almost seemed to go out of their way to be rude despite me staying calm, cool and collected in order to smooth over whatever bs they were on about.