The staff was helpful and polite. My room was a bit of a disappointment. there was a very strong chemical/wash smell that lasted the full 3 days. It smelled like either the carpet cleaner put too much soap, or someone spilled a bottle of aftershave. The pillows were too soft for me personally, but some people like that. The gym was nice, but they need to put a sign that says 'no scents' because someone sprayed a ton of perfume in the change room which made it hard to breathe.