First of all, in the name of a "Heritage" hotel, this is just an old building in a noisy neighbourhood. We had to let our ride go, and drag our bags upto the hotel gates, as it is a bit away from the main street, and no car can enter that alley. Our room - a Super Deluxe AC Room (Royal Heritage), had doors/windows that would let in all kinds of noise from outside! The restroom smelled. There was a family of 10-15 in the same floor as ours, and they were extremely noisy; and inspite of asking the Hotel manager repeatedly, they didn't do anything about it! The only good thing about this hotel was the rooftop pool that gives you a nice view of Lake Pichola.