We stayed in the Poppy room and it was was clean and comfortable. The staff were pleasant and helpful.

Room had some wear and tear, and a bit tired looking. No lift so you have to carry luggage up three flights of stairs.

Lovely room overlooking the beautiful garden, very good size and very clean. Staff were very friendly and a great breakfast. Fantastic location and parking.

Fantastic stay, The Grand Suite was amazing and the staff were fantastic. Highly recommend.

Great Staff room was nice

Lovely room, courteous and helpful staff.

Beautiful, large rooms. Cozy lounge. Helpful staff at check-in and bar. Good location.

Staff on reception and breakfast

Breakfast all cooked to order with great presentation. Lovely food and coffee. Staff were very friendly and helpful. Rooms and bathrooms are spacious and spotless would definitely recommend them.

We liked the staff and the welcoming atmosphere. Our room was really nice and the bar was cozy and comfy.

There is a £10 ‘daily’ charge to use their car park but no matter what time you arrive you have to move your car by 12pm. The room was very old and run down. It was very clean and staff were very nice. Bed was really comfortable. Sadly no lift so where I had a big suitcase I had to carry this all the way to the top. It’s fine for a one night stay but nothing special for the price

Clean property. Check in staff were helpful and made us very welcome

The grand suite is absolutely beautiful. It was a shame we didn't have the time or weather to enjoy the beautiful garden! We also might have been up earlier, had we not been woken by what we assumed to be the breakfast service being set up before 6am. That was a great shame. I think another review noted that the french doors to the garden need some TLC. But otherwise the room is wonderful! I wish we could have stayed longer than one night. I was not expecting a TV opposite the bath, which was a wonderful surprise and I would have liked to make use of this, had we stayed longer. We couldn't get the fireplace to work, which was a shame, but it was only the start of September, so perhaps it is only on for certain seasons. Staff were very friendly and helpful when we arrived. There does seem to be parking, but I'm glad we took public transport, as he car park looked a little squashed. It is so well situated that we didn't mind the short walk to and from the centre.

The staff was very friendly and helpful and the breakfast was excellent. The parking could be a problem. There was a limited area for parking and entering or leaving the parking was problematic at times. It took us almost 20 minutes to maneuver out of our spot on the departure day. It was a minor inconvenience and overall the stay was very good.

Room was clean and tidy

We had a lovely 3 night stay. Our twin room was on the top level with four flights of stairs. It was ok once we got used to them, but was a little hard with luggage. But the views were great over towards Bath city. The location was great and was an easy walk into the main city area which we managed each day. Breakfast was a lovely start to each day.

Never ever a 5 star hotel. Misleading pictures. In fact a quite old hotel with about 3 stars.

I was honestly expecting more from the property. It was okay, but it looks quite different from the pictures and could use a refresh. That said, we still had a wonderful time, and the staff were incredibly nice and welcoming.

Property was very comfortable and clean. Only concern was could not close the secondary glazing windows.

Very nice area. Unique room with a beautiful garden area. Would stay again.