Rooms were shabby inside. Looked dated and in need of a refit

The hotel was on The Strand, Central London. Everything is nearby!

Fantastic hotel. Great staff, great facilities and really central location to everything.

(Not for) ME London… This was bit of a disappointment. Overview The hotel has a 5 star rating, but really not a 5 star experience. Perfectly located on the junction of Strand and Aldwych, great for West End and Exploring the city, and if you are looking for a hotel for location, this is a pretty decent location - they also have a great dining option at Luciano’s, which was a very positive experience; the restaurant staff were super attentive and food very good. Rooms The rooms are a little tired and basic, base of bed has a white pleather trim that are all damaged and look tatty, the shower has metal trays like a public swimming pool that were dirty. Experience The room was very hot and the A/C wouldn’t drop below 25.4°c, the bad experience was that I couldn’t get the room cool, but trying to resolve the issue. I called multiple times and the Engineer had been sent to different rooms other than mine. It was only resolved when I went downstairs to speak with the front of house team - they ended up moving me. Then in my new room, I had a knock on the door and a cleaner said she was here to sort out the smell - again wrong room. In the morning, I had to call 3 times for an iron and ironing board, again sent to wrong rooms and had to wait 45 minutes. In short, whilst the staff were pleasant enough, it felt very disorganised and unprofessional. ME London is not a value priced hotel and there are much better hotels in London at the same price point, that have a far super

Excellent room and service

First class customer service

Great stay with very clean and spacious rooms. We were in a family trip to celebrate the end of the year. The place is surrounded by many theaters and it's located just a 15 minutes walk from London eye and other famous places. Service from the front desk, restaurants and the rest of the staff was amazing. Some of them speak Spanish which was even better for us. We used also the Concierge service a d the girls did an excellent job and gave us some options to spend the new year eve.

Høyt støynivå fra rooftop. Men slo av musikken ca 00:30 og da ble det stille. Dårlig frokost (vi valgte å gå ut for frokost, selvom den var inkludert). Veldig mørke fellesområder på hotellet. Rommet var helt fint.

Location - great Staff: great - sorted out our issues quickly and without fuss Rooms - we were in a South facing room with a balcony on the 9th floor - just below the rooftop bar. The music was banging until 12:30am. We changed rooms the next day. Breakfast: dreadfully slow service - it took 20 mins before our order was taken and another 20 before anything appeared. OJ was just from a carton and not freshly squeezed. We didn't bother for the second morning and got a takeout from Pret across the road. Summary: it was ok but touch focus on style over substance for this price point imho.

One of the best hotels and service I’ve ever experienced. The staffs attention to detail was incredible and made our stay very special as we celebrated my son’s birthday. I will be returning and if you are considering this hotel PLS BOOK it!

Ok

Fantastic hotel...friendly staff...highly recommend

Early check in honoured, room good, great location

Brilliant service and a fantastic hotel

Wonderful property with ideal location. Perfect for being near the action. The breakfast was definitely premium dining.

The location is very good and thats all....At this Hotel we had a terrible experience. My wifes credit card was stolen from her back pack. The credit card was insude a zipped credit card holder insude the backpack. We had two cleanings on this day and we did not understand why? We checked out on the 6th of November and were in Dublin Ireland, we saw 11 to 14 fake charges on our credit card in London... We called the hotel, their security called us back, and said the management would call us back, but nobody called us back...TERRIBLE for a 5 STAR Hotel... Our charges on the card exceeded $4000, bfore we canceled the card...ME London costs almost $500 a night... Terrible ...They just dont care.....

Very nice clean hotel, great location, great staff!!

On arrival the customer service was exceptional. We were greeted with a glass of sparkling wine and were taken to our room in person by the receptionist. She walked us into the room and showed us where all the things in room are, even walking out onto the terrace

Room and staff are first class.

This hotel was not only très chic but also conveniently located and within walking distance to many attractions! I also loved the fact there were several restaurants associated with this property and their rooftop bar/Radio was so classy and had a beautiful view of London!