Excellent location, helpful staff.

Celebrated our anniversary! Staff was helpful and their spa is terrific. Enjoyed the lobby bar. Rooms were comfortable will be back!

AMAZING hotel, highly recommend

Tout à te parfait ! La propreté, la qualité de la chambre, la climatisation, la salle de bain et la douche, la piscine, le sauna et le tourbillon; tout était fantastique. Et que dire de tout le personnel, juste wow !

Expectations were already high and Shangri-la met them. We are a family of four, booked a premium room with 2 queen beds on the 16th floor. Exquisite room, beautiful bathroom, all marble with shower and tub with full view of the city. Bedroom area with top to bottom glass window view of the city also and CN tower, beds were comfy. We enjoyed a lobby lounge afternoon meal, appetizer type food at half price, sliders were to die for. We used the hot tub and pool and sauna There are pool bed inclosures with tv's. Looby area was a hang out area with a unique modern fireplace, art and live piano music. There's a nice terrace area on the 3rd floor. Room service was prompt and food was delicious. High end all around and excellent customer service.

I have nothing to add

Amazing clean rooms

Nice place to stay

Excellent location, great live music at the lobby, friendly staff and very clean property,

One of the best hotels I’ve ever stayed. Everything was perfect! From the welcoming at the reception to the house keeping staff. No need to look for any other place when visiting Toronto

Very clean and spacious room. Excellent service. Had a really great experience with the concierge. They were very helpful in assisting us with restaurant reservations and recommendations.

Amazing stay at the suite!!

Beautiful hotel! Great location! Staff were amazing and helpful with any requests we had!

Impeccably maintained rooms, exceptional service, and top-notch cuisine.

Wonderful stay. I wish other hotels would learn from this one about hospitality. Will stay again!

Outstanding service from check-in to checkout. They have everything need in the hotel and the staff provides good recommendations as well.

Unique, old world Asian vibe. Staff are world class and experience couldn’t have been better. Centrally located and within walking distance of everything really. Highest recommendation.

Consistently excellent

I called ahead of time to see if I could check in early, because it was my anniversary for my girlfriend and I. I wanted to check in at 12:00pm, (check in was listed as 3:00pm on Expedia, and 4:00pm at the hotel). I was told by Andre that if I upgraded my room, it would be ready by 12:00pm. I arrived at the hotel around 12:30pm and the room was not ready, and I was told it would be ready in 1 hour. No big deal. We went and explored the city for 1 hour and never got a call. We showed up at the hotel and were told that the room was “almost ready.” So we waited 15 minutes and it was. We were told that our bags were in our room. We went up to the room and it was amazing. The view, the cleanliness, the attention to detail. But our bags were MIA. My girlfriend was furious because she wanted to shower and get dressed up for the evening and we had no clue where our bags were. I spoke with management (Dean if I remember correctly) and he apologized, and offered flowers, a card, and champagne to rectify the issue. Our bags showed up 15 minutes later along with the extra amenities as promised. After that, there were no issues. The hotel was great but the operations felt clumsy, riddled with false promises, and I felt like I was upsold on the room.

Very friendly staff, beautiful atmosphere and location. We had a wonderful time and would recommend to any travelers interested in exploring the downtown Toronto area.