การให้คะแนนและบทวิจารณ์โดยรวม Novum House

Nice room in good location with modern bathroom. However, we had no aircon remote control and therefore no aircon. There is no fridge in the room. And they claim to have “24/7 front desk support” but this is all AI. Everything has to be done by calling the hotel number and dealing with AI. Checking in? AI Problem? AI There is a desk only for show in the lobby as you would need to be 10cm thin to sit in the chair and no one is ever there.

Really lovely room with everything that you need and the staff pay attention to detail tomake your stay even better! Will be staying again!

Ett fantastiskt lägenhetshotell med lugn och skön atmosfär i närheten av gamla stan. Trivsam lägenhet med en bäddsoffa och en dubbelsäng. Väl utrustad för egen matlagning och frukost. Lämpar sig kanske mest väl för par eller familj med barn. Toadörr som knappt gick att stänga samt ganska smala sängar för två kompisar. Har du problem att gå i trappor är inte det här boendet för dig då det ligger 5 trappor upp. Fick betala 50 PLN för sminkrester på handduk (aldrig varit med om tidigare). Har pratat med hotellet om upplevelsen och vi har lite olika syn på huruvida det är skäligt eller inte. Jag kan tycka det är småaktigt. Över lag nöjda med lägenhetshotellet.

Lovely apartment with 2 bedrooms. There is no table in the kitchen area but we did not really need one - each room has a desk. The tram passes by and you can hear it from the flat but that did not bother me at all. Super close to the city centre - loved the self-check in instructions.

bellissimo appartamento vicinissimo alla piazza del mercato di Cracovia. Riscaldamento e bagno eccellenti così come la pulizia della stanza. Da mettere in conto le scale da fare per raggiungere l'appartamento, non c'è ascensore visto che si tratta di un'antico palazzo ristrutturato. Qualità della stanza e posizione ripagano delle scale da fare, consigliatissimo!

We were missing new coffee beans or capsule. There was only old coffee. But in general property was clean and nice

Great location but what let it down was the paper thin walls between wall which doesn’t help when you have a disrespectful guest staying next to you who watches the TV at high volume until 01:00am. Another deal breaker was the tram noise/vibrations until around midnight

Good option for a quick visit to the old town in Cracow. Too bad there isn’t any help with luggage or elevator as it’s pretty daunting to carry everything up several flights of stairs.

A beautifully clean apartment and very comfortable. We could have done with a couple of extra pillows but didn’t see anyone to ask. Had everything we needed. However, the door to the bathroom didn’t open as far as it should as it stuck on the floor. The WiFi was only good in the morning and the socket beside the bed didn’t work! A great location, only a short walk to the Old Town.

Our stay was very disappointing. It is very confusing getting into the building when you first arrive to check in. The hallway / stairs on the way up to the 3rd floor in which the apartments are on smells awful. We’ve had every day minus 1 where our door wouldn’t lock ( it was on an automated system not a normal door key) . This was worrying as we were out most of the days on planned trips. We had to call up the reception number every day to get them to fix it for us through an app on their phone. There were quite a few signs of wear in the apartment , however it was very modern and generally clean. The balcony is a nice touch however it is shared with 2 more apartments which you can walk across which is a little bit scary at night. All in all we enjoyed our stay in krakow because we love the city and it was close to the main square . However we will not be returning to these apartments. There are much nicer apartments close by and even next door which we have stayed in before.

Great location, next to the old town. There are lots of restaurants, cafes, shops, pharmacies, etc. in the area as well as multiple tram and bus stops nearby. The place was clean and comfortable. There is no reception, so be prepared to have to call for the check-in/out instructions.

Would highly recommend. After arriving early in the morning they very kindly let me check in 3 hours prior to standard check in which was very much appreciated. Thanks

Good location, tram station just round the corner. Was a nice two room apartment with kitchen area. Few issues getting into building as was self-check-in and hotels.com caused issues with the lack of information on when to expect details. Only other issue was TV in bedroom was internet only and the WiFi didn’t reach that room a lot of the time.

Helt greit sted, men ikke forvent deg mer. Rent og pent, og veldig sentralt. Bad var pent og det var enkel standard. Det var 3 etg. med trapper opp og med 3 kofferter ble dette tungt. Det står ingen sted at det ikke er heis. Det er mye støyende trafikk fra trikk og buss som går i ring rundt gamlebyen. Aircondition trenger service da vifta bråker. Sengene er steinharde og hoftene verker etter en natt. Du kjenner fjærene og dette var ikke bra. Gulvet på soverommet har en parkett som knirker helt forferdelig. Deler du leiligheten med 2 rom så vekker du garantert de ved siden av.

Quarto confortável e espaçoso. Café cortesia e o hotel disponibiliza uma Cozinha compartilhada completa aos Hóspedes. O hotel não possui elevador, o que eventualmente pode ser um problema a quem tem pouca mobilidade. Bem localizado com fácil acesso ao centro velho e demais pontos turísticos da cidade.

Very nice location near the University and Wawel.

I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.

Loved the property, very clean tidy and spacious. Also a prime location of krakow.

Wunderschön gelegen, sehr nettes Personal, tolle Verkehrsanbindung zum super Preis.

Safe and clean