David
พร้อมสัตว์เลี้ยง
6.0
/10
รีวิว 15 สัปดาห์ที่แล้ว
Expedia Group verified review
The hotel is nice for a short stay however could do with a few upgrades but generally well maintained.
When we arrived we had a very warm welcome and throughout the stay our 2 dogs were made to feel relaxed and happy.
The shower in the room was so small you struggled to move about and the shower gel provided even though smelt lovely was obviously watered down. The best thing about the room was the bed which was very comfortable.
All but1 member of staff were welcoming and helpful making the stay pleasant for us and our 2 dogs.
The food was reasonably priced and OK however only 1 vegan option. The waitress was very friendly and accommodating.
The thing that let this stay down and the reason for the 3 star was our experience at check out. The bill was higher than expected and when we questioned this 1 member of staff was rude and his attitude was unprofessional. Also we were informed prior to our arrival the price per dog per night was £5 which we thought was very reasonable however this member of staff tried to charge double the price per dog per night stating that our dogs were large dogs, even if this was the case and a springer spaniel were classed as a large dog changing the price is not acceptable without prior notice.
Overall pleasant stay which was spoilt by the attitude of member of staff.
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