台风天带家人去度假，也算非常感谢酒店的安排

Bad service!

The hotel is very nice for the area. The only thing is that the balcony in the room is very dirty and not well maintained. And we have to pay for basic bathroom amenities such as tooth brush and tooth paste. It is nice that they are trying to be sustainable, but it would be better if they can still offer the basic amenities on request and not at a price.

今年第二次入住，感觉还是那么优秀。房间整洁，服务周到。中餐厅食物色香味美，不过茶水价格是一贯五星级收费，缺少便宜的选择。

The hotel is undergoing a major refurb and as a result many things/services are not available. There was, however, no mention of this anywhere on their website. Other than that, it was a lovely stay, the staff tried their best to be helpful, the bathroom was pretty big and the sleep comfortable.

对酒店服务非常不满意。 1，入住当天下午打电话到酒店要求房间加床，我跟酒店说因为晚上要晚到，所以希望入住时床已加好了。当晚10点左右入住的时候，前台也说看到备注了，床已经加好了，但是我们到房间一看，根本就没有加床的影子。打电话去前台问，说马上来，但是打了两个电话催，床才姗姗来迟。 2，退房那天，我们早上10半到前台的，前台就一个工作人员在帮一位客人办入住，我从就我一个人排队等到6，7位客人排队等退房，那位前台小姐还是慢悠悠的办入住手续，似乎完全忽略她面前长长的队伍。等轮到我，办完退房手续（5，6分钟），到门口上车已经11点都过了。 凯悦酒店经营成这样也是真心无语

这次是带着爸妈和小朋友一起前往，总体感觉不错，早餐有次饭团等本地特色餐食，比较惊喜。小朋友玩耍的室内外区域设施也比较齐全，唯一的遗憾是赶上儿童泳池维修，宝宝带的泳衣未能用上。总之，酒店环境幽静，是短途出游的较好选择。

Well maintained. Comfortable and quiet. No amenities around

整體而言，酒店服務、設施、餐飲均非常到位。唯一美中不足之處在於，酒店的標示指引小，需要特別注意和尋找，另外不清楚是不是週一的因素，Tea House 未開，但未標示。

I am a little bit surprised that there is no shop or restaurant near this hotel. Hotel has nice facility like swimming pool, patio, kids park and dog park. If you like to bring kids, dogs and wanted to spend all your time in the hotel, then this is right hotel for you.

酒店环境优美，但是建议带着宠物住店的客人和不带宠物的客人，办理入住的地方可以分开，因为当一个陌生的狗狗对着陌生的客人狂叫的时候真的蛮恐怖的，特别是它的叫声会让孩子害怕（这个太不应该，也太不人性化）……

객실상태와 청결도, 직원들의 영어스피킹 실력, 전반적으로 환대받는다는 느낌을 주는 멋진 호텔이었습니다. 다만 위치가 시내와 많이 떨어져 있어서 다음날 다른 호텔로 옮겨야했지만 호텔안에서 편안하게 쉴 목적으로 가는 거라면 별5개입니다!

前台服务特别好，其他工作人员也很热情周到，很满意

My 4 year old daughter and I spent a 3 day weekend here for a staycation getaway. We upgraded to a club room for access to the executive club for breakfast and happy hour. The Market Place is better for breakfast but the club offered plenty to fill us up for dinner. The grounds are very nice, as is the pool, and children's play areas. They rent several types of bicycles including single, tandem, "mommy and me" and for small children. The staff are extremely helpful. Due to a mix up with our room we were upgraded to a children's room for one night and my daughter chose a Frozen-inspired room, which she loved. The balconies with comfy swing chairs are a plus -those with dogs will stay on lower floors with an enclosed patio. Just about all you hear when you open the balcony doors is bird song. The only downside is getting to the hotel without a car. We took an Uber from central Shanghai but in order to return, the hotel would have to either call a Shanghai taxi to the hotel incurring a high fee and at least a 90 minute wait, or the hotel could call a local taxi to come from the nearby town to take us to the island bus station where we would catch a bus to a metro station, and then... Still with advanced planning, it is worth the trip.

愛犬と一緒に泊まれるホテルなので予約しました。スタッフの対応も非常に良く、快適に過ごせました。食事もホテル内でも朝昼晩取る事もできます。味もGOODです。毎年お邪魔してましが、又来年も行こうかと思っています。

宠物房很贴心，适合家庭游

This was the 2nd time I stayed in this hotel. Overall I was pleased of the environment and rooms were clean.

酒店服务很好，体贴周到。酒店的环境也很不错，但是，有时房间里会有蟋蟀。下次，还会考虑入住这个酒店。

亲子游好去处

Hyatt Regency Chongming provides a restful respite from city life. My family enjoyed the ambience though walking from the lobby/restaurants to the hotel rooms can be a challenge to the elderly. Fortunately for us, we brought along a wheelchair. The staff (especailly Joney at the reception and the Market Cafe waiter who speaks Cantonese and English) are polite and attentive. As the name tags of staff members are small, it is very difficult to read their names. To enjoy Chongming more fully, transportation is crucial. One thing to note, it is difficult to find opened restaurants between 2pm and 6pm in the vicinity. On the whole, it was a good stay.