Staff were really excellent - super helpful.
Location was a bit outside of the main city centre but the hotel runs free shuttles to/from the city centre on an hourly bases. There is car parking available for a fee.
Hotel and room looks a bit dated but has a great view of Sakurajima.
Onsen is smaller than what can be seen in the pictures - view of Sakurajima from the bath is unfortunately blocked for privacy reasons.
The breakfast had a large selection of Japanese and continental items. Although there was a bit of a wait to accommodate their many guests, their system was very organized. The rooms are a little outdated, but overall very comfortable.