Altogether, a very disappointing stay from the unprofessional staff (one out of the four I encountered was nice) to a tired, creepy property. The front of the property looks nice in the photo here, but the dirty courtyard includes rat traps and rubbish.

Central location in pedestrian shopping area

The hotel was a fun experience and the rooms were beautifully decorated. Unfortunately I did not sleep as the bed was quite hard. The walls were also very thin and as we were downstairs, I could hear every single movement from upstairs. It felt like they were in our room.

Due to misunderstanding with booking we did not get breakfast. I assumed that this was included. When I queried this with the night staff I found the lady to be robotic in her answers and not coming up with a solution. No mention as to whether I could get this included, told to speak to the day staff who advised that the breakfast inclusion only started the day after I made my booking on the 22/03. Hotel itself was clean, room was quaint.

Secure parking a little walk away. Situation excellent, tucked away amongst the shops. Comfy bed, quirky hotel with a lovely vibe

Great location. Although right in the centre very quiet .

nice room and bathroom, we saw 5 staff members of which3 were excellent whereas two bordered on rude.

Great location, really close to everything you'd want to see in old York. Very comfortable bed and a modern bathroom. My only quibble - and this is more my fault than that of the hotel - is that to get up to my room, on the top floor, I had to lug a giant suitcase up several flights of a winding, narrow stairway. (York was a stop on my way to work for a month - ergo the giant suitcase). No other amenities in the hotel, so if you want a bite to eat, you'll have to go out. Not a big deal, as there are countless establishments within a 10-minute walk. For comfort and location, I should give the place 4 stars. Just wish it had a "lift"

Clean though old fashioned and dated.

Lovely room and lovely staff - right in the centre of York

Not spotless, but overall good cleanliness. Bedding and shower were spotless. Few small bits on carpet.

Room was damp neglected Smelled damp Needs good clean

Arrived a little early, to be greeted at reception, and told we could have the room early as it was ready Lovely sized room, and bathroom Comfy bed Brew kit Lovely stay, even if the misses thought see saw a ghost in the night lol

Disappointing room. Photos made it look amazing which it wasn’t. The floors were uneven and I expect that from being an old building but be careful if one uses the coffee machine. The table it is situated on slopes and therefore make sure one holds the cup until the coffee is made or the cup will fall off and ………no coffee! Room is in need of an update with scuffed walls. The tops of the mirrors have never seen a cloth and the fan in the showers has a mind of its own and can stay on for ages. Basically shabby and certainly not worth the money for the stay. Be careful if one wants to stay in York after checking out! They will not look after one’s bags and they tell you to Google the best place to store the luggage. In summary, worst hotel I have stayed in and one I will not be visiting any time soon!!! Avoid folks!!!!!!

Great location, comfortable bed, quiet location

Staff very friendly and polite.

Every thing was perfect staff couldn't do enough to help you the hotel is

All round great place to stay

Nice staff, excellent location

Perfect location, Good bed, charming hotel!