During my stay, the air-conditioning unit in the room was leaking continuously throughout the night, causing the bed to become wet and making it extremely uncomfortable and unsuitable for sleeping. It also made dripping noises all night long.
I reported this issue to the front desk immediately. Despite acknowledging the problem, I was informed that no alternative room was available as the hotel was fully booked, leaving us with no option but to remain in the same room under these conditions.
The hotel staff assured us that the issue would be repaired before the evening. We spoke with the hotel manager, who said he was on top of the situation and will have it completed and provide provided a business card.
However, upon returning later that day, the air-conditioning unit had not been fixed. We were then told that no technician was available to address the problem.
Due to these unacceptable conditions and the hotel’s inability to resolve the issue, we were forced to make alternative arrangements. We did not stay for the full duration of our booking, as we had to spend most of the final night elsewhere and only returned briefly to collect our belongings.
This situation falls well below acceptable accommodation standards and does not reflect the service or quality advertised. I have pictures.