I had a wonderful stay at this hotel, and I cannot praise the staff enough for their kindness and support. I arrived late around 9:00 PM with my electric car battery running critically low. Even though the hotel doesn't officially have EV charging facilities, the staff member on duty went above and beyond to help me out. He was incredibly thoughtful and offered to let me charge the car using a three-pin plug from the building. While I chose not to use that specific method, I was so impressed by the gesture. It is rare to find a team so willing to think outside the box and offer creative solutions just to ensure a guest is taken care of. Highlights: • Customer Service: Top-tier and very empathetic. • Atmosphere: Welcoming and supportive from the moment I checked in. • Reliability: You can tell the staff truly care about the guest experience. They really do go the extra mile to satisfy their customers. I highly recommend staying here if you value genuine hospitality!

Great breakfast

Helpful and friendly staff. Breakfast is always good and cooked fresh. We try staying here as often as we can when we are in Newcastle. Jesmond is a 20 minute walk away from the centre of Newcastle. With bus and metro transport options also available. Can’t rate the hotel or area highly enough.

Another excellent stopover stay at the Osborne Hotel, Jesmond. Special thankyou to Receptionst / Admin. laura who chnaged our room when we arrived so we could have a bath in the ensuite. Safe parking in spaces assigned to the hotel at the back. All staff as ever friendly. Excellent location close to many restaurants and the city centre. We went to a Chinese resuarant called Kwai Feh, 5 miles, away at Branton South, South Dr, Newcastle upon Tyne NE13 9DZ who do a happy hour meal deal and cheap cocktails befoore 7:00pm Mon - Thurs. While visiting the Northumberland coast we had Fish and Chips at the The Harbour View, Seaton Sluice - terrific but very popular so be prepred to queue, but well worh it. There is a an alternative F7#C at Suth shields called Colmans.

Another stay at this lovely hotel, with its comfortable rooms, lovely breakfast and friendly, helpful staff. Conveniently situated with excellent transport links to the city centre, local coast and other areas of Newcastle.

On arrival staff were very upbeat and chatty. Great room with a comfy bed and a great shower. Bus stop not far from door and 1/2 mile from a metro station. Breakfast was fab, all staff were great to chat to and helpful. Close to a few eateries and some convenience stores. Indian and Italian that are very close was excellent. Would recommend and stay again. 😁😁

Clean, tidy, facilities good, restaurant & breakfast exceptional

Another great nights sleep at Osborne hotel. Nice breakfast and friendly staff

Nice and clean staff very friendly and accommodating

Friendly staff , great location .

Staff are really friendly. Room was clean and comfortable. The grab and go breakfast was a great option too

Comfortable bed, clean room, very helpful lady at reception, good location, free parking, nice breakfast. Good value overall, would stay again.

Lovely staff, nice breakfast but showers not hot enough with block sink

Great hotel and customer service. Will be staying there again

Un rapport qualité prix excellent. Un personnel particulièrement agréable. Nous avons pû stationner facilement également. La chambre était très grande et confortable.

Great sleep. Nice staff interactions.

A very convenient and corteous place for parents dropping off or meeting their kids at the university

Super friendly and helpful staff

Fantastic value for money! Warm welcome from Laura on reception who could not have been more helpful and friendly. Convenient short walk to Nuffield Hospital - exactly what it promised to deliver. Clean comfortable and value driven - thank you very much!

Great value for money and great customer service.