Excellent service and gorgeous location. They set us up with bikes for easy transportation, helped us book a return car to the airport, and also had breakfast and took our order the night before so we can have it quickly in the AM because we were leaving early. Great service!

My stay at Alaya Tulum was absolutely beautiful. The entire experience felt peaceful, tranquil, and intentionally curated for relaxation. The staff was incredibly warm, attentive, and helpful from beginning to end, and the hospitality truly stood out. Room service was amazing, and they consistently made sure I was comfortable and well taken care of throughout my stay. I also appreciated the thoughtful birthday touches — the champagne and cake made my celebration feel extra special. If you’re looking for a place with calming vibes, excellent service, and a memorable experience in Tulum, I highly recommend Alaya. I would definitely return.

Everything was clean and the staff was extremely professional and helpful whenever we reached out.

Todo

We had a great time , everyone was very attentive. The view from our room was breathtaking!!

Super propre, les chambres sont entretenues deux fois par jour, matin et soir. Vue sur la plage. Très calme. Personnel accessible, sympathique et respectueux. Je recommande fortement!

Had a great stay at Alaya lovely location and staff so helpful . The kitchen staff were so nice too David and Carlos were so helpful . Generally a nice hotel and good staff . Nothing bad to say …. We will be back !

Fantastic stay!

Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation. The beach loungers could use some repairs.

Comfortable, friendly and relaxing stay with plenty to do! My stay at Alaya Tulum was amazing, from the moment I booked my stay I was contacted via WhatsApp by the service desk to confirm transportation to the hotel and to answer any questions I may have. Upon arrival me and my girlfriend got a couple complimentary drinks and even a welcome bottle of sparkling wine in our room. The property has a nice natural setting and full of palms, trees and climbing vines amongst the rooms. There are little notes around pointing out wild critters that may pass through the grounds at night (raccoons, coati, stripped iguanas and opossums). The beach is kept clear and clean each day and offers a great swimming spot at low tide. Or you can chill on the lounge chairs with coconuts or drinks from the hotel. The hotel not only offers daily yoga sessions in the mornings but every now and then meditations. The yoga was a pretty great way to stretch out before a snorkel trip. There are also many excursions you can book through the hotel like the biosphere tours, snorkelling, ruins tours and cenote visits or you can rent some bikes and go do some cenote hopping. The staff were so helpful, friendly and welcoming. Erik and Sofia were always at the front desk to help with questions or to make arrangements. Marcelo always made me and my girlfriend feel at home at Alaya Tulum if we ordered drinks he would happily offer to bring it to our rooms if we wanted and reccomended some great drinks.

Vi havde nogle fantastiske dage på Alaya i Tulum. Selve hotellet, værelserne, maden og ikke mindst personalet var fantastisk 👋 Vi vil helt sikkert komme tilbage. Annette Denmark

Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax.

We really enjoyed our stay at Alaya Tulum. Accommodations were nice. Clean, comfortable room with easy access to the beach. Quiet resort with great staff. Would recommend.

This is a great alternative to the Loud Beach Clubs on the street, Very low key w/Great service and Breakfast!

Really great location. Felt like I was on my own deserted island. Room was like an island treehouse. Listening to the ocean at night on my own deck was amazing. Food was excellent and great staff made this a very enjoyable stay. If I’m ever back at Tulum beach I will know where to stay!

Amazing beach getaway. We had really great beach days here. Def recommend :)

This is the perfect Tulum escape.

Unforgettable and romantic experience! This hotel became our second home, our room was spotless and beautiful, the beach was beautiful and you can get service to your beach beds, the amenities, the food and wellness services like everyday yoga at 8 am really made our stay a wonderful time, my husband and I will certainly come back as soon as we can, thank you so much Alaya Tulum!

Lovely stay! I enjoy resorts with fewer rooms. Alaya was perfect!! Beautiful room. Beautiful beach location. Exceptional staff. Onsite restaurant, morning yoga & beach front massages was a plus, plus. Definitely going to stay here again!!

Nice beach & good AC