Alaya Tulum

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

It was great. They were always accommodating and very helpful and friendly!

As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.

El desayuno de huevos rancheros es excelente!!

Muy bonito el lugar

Cute property. Well maintained. Staff courteous and helpful. Breakfast was fresh and simple, not many options. Rooms clean and beautifully decorated. Close to restaurants walkable felt safe in the area. The view was magnificent. You could walk out directly to the beach, which was just a few steps away. View were welcomed with a bottle of champagne on arrival. Beds were comfortable. My only complaint is the mosquitoes, but the staff used citronella candles and offered bug repellent lotion/sprays. We visited in September, but apparently that is a breeding season of the mosquitoes. I don’t know if some sort of mosquito repellent sprays by pest control could be done. But overall pleasant stay. Will definitely come back and stay at the property..

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

Incredible location! One of the best hotels in the whole area

This was an amazing stay in this Boutique Hotel.. The service was amazing, the room was amazing, the view was amazing and Sophia was especially amazing. If your looking for a place that offers peace and serenity this is it! I didnt know I could go 3 days without a tv.. You will not be dissapointed.. I cant wait to visit again.

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

Atendimento impecável. Excelentes instalações! Uma lástima o mar estar infestado de algas, o que impossibilitou aproveitar ao máximo. Mas voltaria sem dúvidas!

Small hotel but nice rooms and excellent service

Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

Amazing experience definitely Highly recommend, love the attention from everyone of the staff, Sofia and dani were amazing very helpful. If u plan romantic vacation this place is the one.

Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.

Best Hotel by the beach in Tulum. Great professional Staff especially Silvestre.

I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.

Amazing

Everything was perfect