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Alaya Tulum
Hotels
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9.6
/10
Exceptional
488 reviews
What Guests Say About Their Stay
hashim
10.0
/ 10
Good property. Right on the beach. Friendly and attentive staff. Very accommodating. Will stay again
Taylor J
10.0
/ 10
Place is amazing but Tulum is definately not what it used to be. Was a ghost town and town restaurants are a rip off
Jonathan
10.0
/ 10
This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming.
The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away.
One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip.
We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.
In the Area
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Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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What's around Alaya Tulum
Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Alaya Tulum
General
Near Tulum Beach
Location
Located in Tulum (Zona Hotelera), Alaya Tulum is steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. This hotel is 6.8 mi (11 km) from Tulum Mayan Ruins and 4.5 mi (7.3 km) from Playa Paraiso.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Tulum Beach - 0.1 km / 0.1 mi
Ven a la Luz Sculpture - 0.9 km / 0.5 mi
Sian Ka'an Biosphere Reserve - 2 km / 1.2 mi
SFER IK - 4.2 km / 2.6 mi
Jaguar Park - 4.9 km / 3 mi
Tulum National Park - 5 km / 3.1 mi
Playa Akun - 5.1 km / 3.2 mi
Jaguar Viewpoint Tulum - 5.1 km / 3.2 mi
Acceso al Parque Jaguar - 5.1 km / 3.2 mi
Las Palmas Public Beach - 6.4 km / 4 mi
Beach - 6.5 km / 4.1 mi
Hunab Lifestyle Center - 7.1 km / 4.4 mi
Playa Paraiso - 7.3 km / 4.5 mi
Holistika Art Walk - 9 km / 5.6 mi
Dos Aguas Park - 9.5 km / 5.9 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 47.6 km / 29.6 mi
Cancun Intl. Airport (CUN) - 125.7 km / 78.1 mi
Facilities
Treat yourself with massages and facials. You can take advantage of recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business Facilities
Featured amenities include dry cleaning/laundry services, a safe deposit box at the front desk, and a water dispenser. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Dining
Satisfy your appetite for lunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.
Rooms
Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and ceiling fans, and housekeeping is provided daily.
All facilities in Alaya Tulum
Entertainment Facility
Fitness Center
Common Space
Lobby
Exterior
Things to Do
- Romantic proposal packages
- Garden
- Beach towel
- Spa
- Beach sun loungers
Transportation
- Bicycle rental
Connectivity
- Free WiFi
General
- Parking
- Smoking area
- Terrace
Shuttle Service
- Ferry terminal shuttle (surcharge)
Public Facilities
- Safety deposit box
Hotel Services
- Laundry service
- Wedding service
- Porter
- Concierge
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Alaya Tulum
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Limited Number Of Pets In Room
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 15:00 - 21:30 - to 12:00 |
Available rooms at Alaya Tulum | 20 |
Another facilities in Alaya Tulum | Romantic proposal packages, Garden, Beach towel, Spa, Beach sun loungers |
Frequently asked question in Alaya Tulum
What are available facilities at Alaya Tulum?
There are top facilites at Alaya Tulum such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Alaya Tulum?
The standard check-in time at Alaya Tulum is starting from 15:00 - 21:30 while the latest check-out time is at Before 12:00
What is the star rating of Alaya Tulum
Alaya Tulum has a 4.0-star rating.
How many rooms are available at Alaya Tulum
Alaya Tulum has 20.
Are there any parking spots at Alaya Tulum ?
Yes: Yes, there are parking spots at Alaya Tulum
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More Reviews from Other Guests in Alaya Tulum
Overall Ratings & Reviews Alaya Tulum
Other sources (488)
9.6
Exceptional
From 488 reviews
Cleanliness
9.6
Room Comfort
9.2
Service and Facilites
9.6
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Traveler Reviews Alaya Tulum
Number of reviews per page
20
40
Top reviews
susan
Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The room was wonderful. We were upgraded upon arrival to an ocean view. Many amenities are at neighboring hotels, but if you are looking for quiet and low key, this is perfect. The fun, noisy places are steps away down the street. The front desk was very helpful. Especially Paola who gave us amazing recommendations for places to go and excursions that were off the beaten path.
The air conditioning was a bit weak is the only complaint.
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hashim
with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good property. Right on the beach. Friendly and attentive staff. Very accommodating. Will stay again
Cynthia
with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Alaya has a eco-friendly theme which I love. The decor and all the architrlectural aspect of the property is beautiful! The downside of the rooms was there is no fridge, and the mosquitoes are murderers!!!
Taylor J
with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Place is amazing but Tulum is definately not what it used to be. Was a ghost town and town restaurants are a rip off
Jonathan
with Partner
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming.
The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away.
One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip.
We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.
Read More
Balraj Naraine
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.
Faizneen
with Partner
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Very friendly staff. Good service. Clean hotels. Good size rooms. Good breakfast options.
Maria
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Beautiful , very calm and peaceful !
Zinnia
with Children
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Pure magic in Tulum—thank you Rodrigo, Sofia, and Daniel!
If you are looking for a calm, beautiful beachfront escape in Tulum with a wonderful, zen atmosphere, Alaya is the place. The design seamlessly blends into nature, and the hospitality is next level. The staff is beautiful and incredibly helpful. Huge thanks to Rodrigo, Sofia, and Daniel for their exceptional care; they truly treat the property like their own and make you feel like family.
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Nicole
with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Excellent service and gorgeous location. They set us up with bikes for easy transportation, helped us book a return car to the airport, and also had breakfast and took our order the night before so we can have it quickly in the AM because we were leaving early. Great service!
RonNisha
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
My stay at Alaya Tulum was absolutely beautiful. The entire experience felt peaceful, tranquil, and intentionally curated for relaxation. The staff was incredibly warm, attentive, and helpful from beginning to end, and the hospitality truly stood out.
Room service was amazing, and they consistently made sure I was comfortable and well taken care of throughout my stay. I also appreciated the thoughtful birthday touches — the champagne and cake made my celebration feel extra special.
If you’re looking for a place with calming vibes, excellent service, and a memorable experience in Tulum, I highly recommend Alaya. I would definitely return.
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Ahnaf Tazwar
with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Everything was clean and the staff was extremely professional and helpful whenever we reached out.
Arianna
with Friends
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We had a great time , everyone was very attentive. The view from our room was breathtaking!!
Jonathan
with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Had a great stay at Alaya lovely location and staff so helpful . The kitchen staff were so nice too David and Carlos were so helpful .
Generally a nice hotel and good staff .
Nothing bad to say …. We will be back !
Cristobal
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Fantastic stay!
Michel
with Children
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation.
The beach loungers could use some repairs.
Calum
with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Comfortable, friendly and relaxing stay with plenty to do!
My stay at Alaya Tulum was amazing, from the moment I booked my stay I was contacted via WhatsApp by the service desk to confirm transportation to the hotel and to answer any questions I may have. Upon arrival me and my girlfriend got a couple complimentary drinks and even a welcome bottle of sparkling wine in our room.
The property has a nice natural setting and full of palms, trees and climbing vines amongst the rooms. There are little notes around pointing out wild critters that may pass through the grounds at night (raccoons, coati, stripped iguanas and opossums). The beach is kept clear and clean each day and offers a great swimming spot at low tide. Or you can chill on the lounge chairs with coconuts or drinks from the hotel.
The hotel not only offers daily yoga sessions in the mornings but every now and then meditations. The yoga was a pretty great way to stretch out before a snorkel trip. There are also many excursions you can book through the hotel like the biosphere tours, snorkelling, ruins tours and cenote visits or you can rent some bikes and go do some cenote hopping.
The staff were so helpful, friendly and welcoming. Erik and Sofia were always at the front desk to help with questions or to make arrangements. Marcelo always made me and my girlfriend feel at home at Alaya Tulum if we ordered drinks he would happily offer to bring it to our rooms if we wanted and reccomended some great drinks.
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Malini
with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax.
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Rodney
with Friends
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
We really enjoyed our stay at Alaya Tulum. Accommodations were nice. Clean, comfortable room with easy access to the beach. Quiet resort with great staff. Would recommend.
Alexander
with Partner
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
This is a great alternative to the Loud Beach Clubs on the street, Very low key w/Great service and Breakfast!
Number of reviews per page
20
40
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Disclaimer
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