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Alaya Tulum

Name: Alaya Tulum
Address: Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780, Carretera Tulum Boca Paila Km 8.3, Estado de Quintana Roo, 77780, Mexico
Rating: 9.4

Hotels

9.4

/10

Exceptional

400 reviews

What Guests Say About Their Stay

Emme

10.0

/ 10

Alaya Hotel was a lovely stay. The staff were very welcoming and friendly and made us feel comfortable. Daniel helped us check in after a long travel day, and was super informative and welcoming! He made our check in quick and easy so we could immediately relax (Thanks Daniel!) The room was lovely and tropical, room service was great, waitstaff were smiley, and the food was awesome!

Michelle

10.0

/ 10

Silvestre was exceptional! Loved everything about the place and lovely staff

Meghal

10.0

/ 10

Amazing personalized service since there is only 20 rooms on the entire property. Communicate via WhatsApp for instant replies and quick action. Rooms were clean and beautiful. Breakfast can be improved.

In the Area

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Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Restaurant

Parking

WiFi

Alaya Tulum is a hotel is located at Tulum.

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What's around Alaya Tulum

Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780

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Location

Alaya Tulum is a hotel is located at Tulum.

About Alaya Tulum

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Alaya Tulum exclusively for you.

Alaya Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Alaya Tulum is the right place to stay.

All facilities in Alaya Tulum

Others

Hotel Services

Laundry service
Tours
Wedding service
Porter
Front desk
Concierge

Things to Do

Romantic proposal packages
Garden
Beach towel
Spa
Beach sun loungers

Public Facilities

Others
Restaurant
Safety deposit box

Food and Drinks

Bar
Beach Bar

General

Smoking area
Terrace

Shuttle Service

Ferry terminal shuttle (surcharge)
Airport transfer (surcharge)

Transportation

Access to bus station (surcharge)

Connectivity

Free WiFi

Accessibilty

Accessible parking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Alaya Tulum

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
Pet fee: USD 25 per pet, per stay
Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 21:30

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 21:30 - to 12:00
Available rooms at Alaya Tulum	20
Another facilities in Alaya Tulum	Laundry service, Tours, Wedding service, Porter, Front desk

Frequently asked questions about Alaya Tulum

What are available facilities at Alaya Tulum?

There are top facilites at Alaya Tulum such as Restaurant, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Alaya Tulum?

The standard check-in time at Alaya Tulum is starting from 15:00 - 21:30 while the latest check-out time is at Before 12:00

What is the star rating of Alaya Tulum?

Alaya Tulum has a 3.5-star rating.

How many rooms are available at Alaya Tulum?

Alaya Tulum has 20.

What do past guests say about Alaya Tulum?

Traveloka users who have stayed at Alaya Tulum have praised its Cleanliness, Service and Facilites, Room Comfort.

Alaya Tulum reviews and ratings

Overall Ratings & Reviews Alaya Tulum

Other sources (400)

9.4

Exceptional

From 400 reviews

Cleanliness

9.6

Room Comfort

9.0

Service and Facilites

9.6

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Traveller Reviews Alaya Tulum

Number of reviews per page

Top reviews

Emme

Leisure with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Michelle

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Silvestre was exceptional! Loved everything about the place and lovely staff

Meghal

Leisure with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Robert

Leisure

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely beautiful. Staff was great. Town is very expensive. No pool here, but the beach is amazing.

Katrina

Leisure with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

This little boutique hotel was like staying in a wellness focused luxury treehouse in the jungle. We absolutely loved our stay. Lush greenery all around and from every window view. A gorgeous beach with excellent beachside loungers, towels, and a bar. The staff and service were exceptional at every moment of our stay. The AC also worked very well during our December visit. We stayed in a garden view room with a kitchenette. The cooking tools were minimal but enough to prep simple meals for two. The tacos and Pina Coladas at the onsite restaurant were delicious. Real ingredients and handmade tortillas. We enjoyed the morning yoga class as well. We can’t wait to return to this beautiful and slightly rustic refuge. Note: Rooms on the ground level are recommended for folks that have challenges with stairs. As two 40 year old fit and able-bodied folks, we did fine getting up the spiral staircase to the upper levels of the main building thanks to help from the staff with our luggage.

Lesya

Leisure with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Nice small hotel

Michel

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Just returned from a lovely visit to Tulum. Alaya was lovely. We had a second floor beach front room with amazing views. The staff was friendly and welcoming. The food and service was excellent too. Looking forward to returning as 6 days was not long enough!

Gabriel

Leisure Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Absolutely brilliant!

Sarah

Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.

Robin

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Had a great stay. Loved the room, the morning coffee delivered, the yoga and the staff were very friendly.

Lizbeth

Leisure with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.

Andre

Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great Rooms, Great staff

Marcos

Leisure with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.

Alfonso Javier Lopez

Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

Amanda

Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

It was great. They were always accommodating and very helpful and friendly!

Michael

Leisure with Friends

2.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.

Jasbir

Leisure with Friends

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Cute property. Well maintained. Staff courteous and helpful. Breakfast was fresh and simple, not many options. Rooms clean and beautifully decorated. Close to restaurants walkable felt safe in the area. The view was magnificent. You could walk out directly to the beach, which was just a few steps away. View were welcomed with a bottle of champagne on arrival. Beds were comfortable. My only complaint is the mosquitoes, but the staff used citronella candles and offered bug repellent lotion/sprays. We visited in September, but apparently that is a breeding season of the mosquitoes. I don’t know if some sort of mosquito repellent sprays by pest control could be done. But overall pleasant stay. Will definitely come back and stay at the property..

Scott

10.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

Chloe

Friends and Family

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Incredible location! One of the best hotels in the whole area

Shonnan

Leisure Family

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

This was an amazing stay in this Boutique Hotel.. The service was amazing, the room was amazing, the view was amazing and Sophia was especially amazing. If your looking for a place that offers peace and serenity this is it! I didnt know I could go 3 days without a tv.. You will not be dissapointed.. I cant wait to visit again.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.