Lift not working , no offer to take cases to the room up 3 flights of stairs Given a standard room having paid for a deluxe room . After an unnecessary conversation re what they call their rooms against Expedia , we were moved to the correct room

Great room and lovely staff. Overall a very good stay

Lovely hotel in the centre of Cirencester, we were lucky to get an upgrade , room was very spacious and little welcome pack was appreciated

Spacious room Food was nice Clean

Room was gorgeous, staff were fantastic, check in easy and breakfast delicious

Lovely hotel, excellent location.

Great room! So comfortable and clean and very dog friendly for our special family member. We didn’t use the bar or the dining apart from breakfast which felt a little isolated although the staff who served us were busy and short staffed. The staff though were really great and very welcoming

A beautiful room in a beautiful location. Check in was quick and easy. Staff were very friendly and accommodating.

Big room, friendly staff, clean, bar was nice

Comfortable and cosy room, a welcome oasis from the weather outside. Perfect central location and a great view out onto the market square. Well equipped, and with a good hot shower. All the staff we encountered were super-friendly, and it was an all-round nice and welcoming place to stay for a winter break.

Everything was first class lovely place staff were great.

Lovely hotel, clean rooms and great staff

The hotel, bar and restaurant are stunning. Staff were friendly and rooms are generous with great amenities and nice touches. Thoroughly enjoyed our stay and wouldn’t hesitate to return.

Great bar, restaurant and hotel rooms, friendly staff. Made our 60th birthday celebration perfect. Highly recommend

Lovely room -quiet & spacious. Staff very friendly in the bar & restaurant. Bathroom very cold in room 209 - suggest staying away from this lovely room in the winter!

These were some of the best rooms we stayed in during our UK trip. Unfortunately the room conditioning was not working, but they were able to supply space heaters. Overall, a great experience!

The welcome at reception was off, the woman wanted me to be faster at finding my details (there was no queue) and proceeded to stand up so she could look over the top of my phone screen. She did this 3 times. Just odd. Our room was nice but the window did not close , so all night we were kept awake by a loud fan/extraction system on the restaurant roof directly next to our window. It wasn’t particularly windy outside but as the window didn’t close the blind banged against the window, I ended up pushing towels into the gap which reduced it a little. It also meant that side of the room was cold as there appeared to be no heating in the room. I asked about the gym, I was told ‘we don’t have a gym’ there are literally signs around the hotel saying ‘gym and spa’ - I assume it was under maintenance but the staff member didn’t both to explain that. Overall not great.

A complete disaster from start to finish. Upon arrival, I was told that they had no room for me, because "You have accidentally booked for the following night". When I produced the email confirmation that showed that not only HAD I booked for the correct night, but I had paid for the stay IN ADVANCE, the staff said "you're in luck! you can have very last available room!" As if I should be grateful that they had deigned to provide the service which I had paid for in advance, instead of APOLOGISING for THEIR mistake, which would have been the correct response. When I asked where their car park was, I was told that they didn't have one, in direct contradiction to what they had told me BEFORE making the booking. Then they asked for a credit card for incidentals, but refused to take Amex! What sort of hotel in a tourist town refuses to take Amex? I might point point that Amex seemed to be QUITE GOOD enough for them when taking the fee in advance. When we finally got to the room, it was not the great suite advertised by Expedia, but a rubbish little room above a pub with very definite "you can have very last available room!" Vibes - not what I had paid for - and continual noise from the pub directly underneath. Their WiFi password was a hint to "DontUseExpediaBookDirectWithUs". The only reason I STAYED with them is that they were suggested by Expedia, but I certainly won't do again. And if they don't like Expedia so much, why don't they just leave it?

Friendly & informative receptionist. Clean room. Lovely bar & restaurant in a fantastic location!

Hotel and Room were great, however the bar appeared to be under-staffed for what was a busy weekend (Advent Market, etc.) in Cirencester, consequently we waited quite a long time for food, even though we had booked some weeks before. The walk-ins could have been managed better with regards to having meals.