No WiFi in the rooms, even if I showed inside the room there was no WiFi and I was using my data, they told me the problem was with our phones the whole family of three .
I am a disable person and the step to enter in the shower is to high and dangerous. The front desk assistant name Tera was unhelpful and unprofessional she never looked in to my eyes when I was talking to her she was just looking at the computer screen . There was no complimentary water ( given how hot it was ) there was no complimentary coffee or tea ( given we was in a 4 star hotel ) the selection of soap looked cheap and the only thing in the bathroom for three guest was one small bag with three cotton buds . My partner burned the scalp of her head drying her hair with the hair dryer as hot it was and the cleaners wander in the guests lift with sheets on their shoulders ( don’t know if there clean or dirty ) .
One more thing of the many I forgot, there was No air conditioning in the room but two fan one for each bed space. And we couldn’t open the window because the room was on the very noisy street .
The only good thing which is worthy to mention , is that I enjoyed very much The restaurant and the staff was very good, professional very friendly and perfect service .The food was fantastic too .
Aside that , the worse experience I had in a 4 Star Hotel ever.
And, I did work in a 4 star Hotel my self as Head Chef for over ten years, and I know perfectly how things should be done.