The staff speaks English and we’re all very nice and helpful. However, the room was very dirty. Not just from the last cleaning but from lack of proper cleaning for a very long time. Also, the room needed refurbishing with paint, caulk, fixtures, etc. The towels were so over used they were gray and one was frayed. One of my pillow shams had eye make up on it. The room was very large and had a huge bathroom. The breakfast is nice and has many options. The rooftop bar was a nice place to have a few drinks and snacks. The pizza was quite a bit underdone. We were able to walk to the Hop on Hop Off bus in only a couple of minutes. The hotel staff provided us with a chip for a small discount.