Nice clean room .Staff very friendly and helpful . Air conditioning would be good but a fan was provided

Clean and quiet room but be aware that there is no air conditioning in the rooms (I stayed in July). I was able to open the window a fraction but there’s no airflow. The breakfast room in particular is very hot which makes no sense because there is actually a cooling unit in there but it was not being used. In general staff were friendly and helpful and the property is maintained with care.

The room was very basic for the size of it and I feel the room and bathroom could do with some renovation

Hotel is very dated and in need of major refurb! No air con in rooms but a very noisy ineffective fan was available instead

The room was not properly cleaned and we had to clear hairballs and dust. We cleaned the room ourselves before unpacking. The shower flooded the bathroom and it had obviously done this before as the bathroom door was rotten - bits of wood coming out. Mould around the edges and the towels were stained. Also had to request a second set of towels which were given to us in the bar and not put in our room. Disappointing for a large chain. Would not recommend staying here.

Good hotel

lovely staff but such a run down, tired hotel in an unpleasant location.

Short walk from Watford Junction to allow access to London. Very hot night with no air conditioning, but a fan and open windows solved that issue!

The bathroom was very tired and the bath dirty. Needs a total updating . Basic but I guess you get what you pay for .

Stayed for two nights. Nice big room, modern, clean. Plenty of space. Usual chain hotel facilities and had a fan, which was necessary in the heat. Good location, just a few minutes walk from Watford High Street, which has loads of shops cafes etc. About a 12 min walk to the nearest Tube. Dated bathroom - when they refurbished the hotel this wasn't done, so you have a juxtaposition between the modern bedroom and the 90s feel of the bathroom. The water pressure for the shower was insane so if that's your thing, you'll enjoy that! The thing that let the stay down was the mattress was soft. I asked at reception if all the beds were like this, he didn't know and showed me a different room. Unfortunately, the mattress was the same so I didn't change rooms. I'm an average build and I could easily move the bed and mattress with one hand. When sitting on the bed propped up at the top to watch TV, I was sliding the mattress down just being sat, it was so light. A medium mattress would be a big improvement. Be aware you have to pay a £50 refundable deposit on a debit/credit card (no cash) on check in. Doors throughout the hotel close, noisily so bear this in mind if you are a light sleeper or it would disturb you. Overall the stay was good, but let down by the quality of the mattress. The other two biggest chain hotels have more comfortable beds, the price for this one was reasonable in comparison, nicer rooms but not as good a night's sleep. Unless you like a soft mattress.

Not clean Management not helpful Dirty sheets Dirty bath

Like going back to the 80s. My bathroom smelt the inside of a smokers mouth.

The hotel staff were helpful and welcoming, the rooms were okay however could have been better maintained, the bathrooms were outdated and therefore didn’t appear clean. There was a smell in the bar area, with another in the lift. We had breakfast one morning which the staff were accommodating. With some updates this could be a great place to stay, good location to Watford restaurants and shopping. £50 deposit per room as fee held which I wasn’t aware of before stay so helpful to know.

Very good value for money. Clean and comfortable. Very helpful staff at Reception.

Un poco viejo, el agua caliente no iba bien del todo y demasiado olor a mascota en recepción y pasillos

Bonne accueil et déjeuner diversifié. Chambre de bain fonctionnel mais vieille. Chambre mal isolé on peut très bien entendre les voisins (bruyants)

The room we were given was for disabled people. The bathroom was a wet room, with the smallest sink that I have ever come across. The shower was open with a shower curtain that was about two feet off the floor. The shower floor was without any rim to stop the water going all over the bathroom floor. There were no drain holes in the floor to take the water away. Consequently, after using the shower once, the bathroom was unusable, unless you were willing to paddle through the flood. Breakfast was distinctly average with most residents giving up on the scrambled eggs as a bad job. The bedroom was ok, if a little dated. Car parking was limited in their two small car parks. Checking in was reasonably straight forward and quick but I do not see the need to take a £50 charge off my debit card for possible services. It has still not been removed from my bank account, more than 6 days after I checked out.

The room was over priced for the size, kettle leaked when puring. Very limited bar menu that was bought in from outside as the hotel had no restaurant. Breakfast was basic but adequate.

The description stated a king size bed, we got 2 beds put together where we fell in the middle. There was only 1 bath towel for the 2 of us.

Banging and crashing doors all night. Room tiny and property smelt