Yes

Room was freezing! Even with the heat at max the floors were still ice cold

Room was clean and staff was very friendly.

TV slow to turn on. Cable box barely operates. Other than these 2 small items I was very pleased with the improvements being made and overall the experience was positive.

Firstly heater is not working properly in the room and then they don’t have tv’s remote. No dustbin in washroom like disgusting. Apart from that in morning they didn’t remove snow from parking lot and they ask us to remove snow. Literally such a bad customer service.

Heating system didn’t work well, room was freezing cold and front desk was not able to help , I had to ask him for an extra blanket. The second night of my stay no running hot water in the shower. Absolutely uncomfortable, I won’t be coming back

There is a a bed there

Staff was courteous and the room was clean, perfect for our little weekend get away! Thank you

Room reeked of cigarette smoke.

Schluter Kerdi-Shower-T/-TS/-TT 48 in. x 72 in. Sloped Shower TrayTray

The safety was phenomenal. I could even leave the door unlocked if I wanted to and not worry about it. The bed was comfortable, and the staff really looked after the place.

Room was awkward. Bathroom power socket surged and shorted my razor ruining it. Socket was far away from mirror. Need more drawer space.

Bien

Wasn't allowed to stay

Room was somewhat clean, checking in was slight hassle.

The room was lacking in the tender love and care department, tv remote control/clicker didn’t work. Their date switching policy is not good, it does not follow the customer care service that most would appreciate if given ample time to make changes to their booking.

Staff was nice at check in, upgraded room from queen size to king size with no extra charge. The room was tidy, looked appealing, and smelled fresh, had adjustable heating in both room and bathroom. Just wish there was a bit more closet space to hang clothes other than hanger on front door. Overall great experience

There were issues with heating, the toiletries were cheap and bad. The office staff was pretty rude and not cooperative.

We booked our stay in advance, but on the day of check-in we received a message from the property stating that our reservation had been canceled. When we reached out for clarification, the property advised us not to come. After contacting Expedia, they reinstated our booking as an exception, on the condition that we not leave a negative review. Upon arrival, we were placed in a recently renovated room, but the toilet was broken. Unfortunately, the entire experience was very disappointing.

It was good. The lady on the night shift handled everything and helped me when I needed the heat fixed. The stay was pleasant. An economic, clean, safe motel. It was quiet and close to McMaster, which was the whole point.