Don’t expect any nice touches - there aren’t any. No toiletries, not even an inch of hand soap, no biscuits, basic Nescafé sachet coffees. Phone to query with Bernice as she said to contact but just got told to let bar staff sort. The gorgeous and really helpful blonde girl tried very much to do her best and was embarrassed to present us with a men’s 3/4 bottle of Bayliss and Harding body wash (smell not good) and a new liquid hand soap still unhappy I called and left a message with Bernice and did. It ever receive acknowledgement or response from her let alone an apology!! Would like to say though, room was ok, bed was comfortable. Ended up having to have a meal in the lovely courtyard as couldn’t freshen up and wash hair to go out etc. The food was simple home cooked food, pie and mash. Scampi and chips, honey and mustard chicken etc but was fine. Breakfast in the morning was in the main nice.
Enjoyed watching England with the locals on the big screen and met some lovely people also staying and also surprised no toiletries or biscuits. Please try harder with the little things and improve customer service they mean so much. Doesn’t cost much to have manners xx