Initial impressions walking into reception was great. Helpful staff. Allowed us to leave our bags with them as we were early.
Overall, room was spacious, modern and clean. However, the shower gels, shampoo and conditioner were all over a year pass their expiration date. There was a permanent loud whirring noise which we could not identify the noise of which reception staff were not interested in when raised. It was loud to the point it was difficult to sleep. Also, I’m not sure if it was the room location (122) but at 03:45 in the morning there was the loudest banging heard from what I assume may be an early morning delivery. It was not a restful night.
The included spa facility included in booking were not clear this was just a 1 hour slot which had to be booked, however fortunately it was not busy. However, the claimed hot tub was nowhere to be found. The steam room was out of order, the hydro therapy pool was half working and the Turkish baths cold, hence why it was not busy!
Given the above, I would not stay here again and I would not recommend it to others. It does not live up to the claimed facilities and standards of a 4 star hotel. Out of date shampoos, only partially operating spa, the breakfast was good however.
