We stayed in an expensive thematic family room. It's really not worth it to pay a supplement for this as there are almost no games for the kids and these rooms have no windows and no natural light coming through.
The meals were really awful for the price we paid. It was supposed to be kaiseki meals but there is no service at all. They put everything on the table on the beginning. Everything cooks in the same time and you don't have time to eat. Everything burns or is cold when it's time to eat. On both evenings, they have not provided the number or the type of dishes written on the menu. So, we can see that they try everything to win money. The quality of the food was one of the worst I have ever experienced in Japan for this very expensive price. On the second evening, they have served us some frozen beef ! The beef was still frozen !!!! What a shame. For the breakfast of the kids, they have not done any efforts. It was only things coming from the supermarket like chocolate crepe in a plastic. Very industrial and full of sugar. They have not even done the effort to cook something. We could have had better by going to the Combini ourselves.
When we have done some comments to the staff to complain, they have been very rude. I have shown the paper of the menu to one of them to tell that some dishes are missing and he has teared out the menu from my hands and went out without any word. What's this way of doing ?
On top of this, the big bath was kind of old and dirty.