This was one of the worst hotel experiences I’ve had in decades of traveling across North America for work. As an auctioneer, I’ve stayed in everything from budget motels to high-end hotels, and this property was absolutely unacceptable. The smell of old cigarette smoke was overwhelming, and multiple mornings the hallways smelled like fresh smoke as well. The room had a strong mildew/moisture odor, and the condition of the property felt more like a health hazard than a hotel stay. The photos speak for themselves: mold/mildew buildup, rust, damaged trim, filthy bathroom areas, and even the room phone wasn’t connected to anything. It was literally decorative because there was no cord attached.
I paid extra for a kitchenette, only to discover there were no utensils, pots, pans, or anything to cook with. When I asked the staff, I was told people “bring their own.” I flew in from Ottawa — was I supposed to pack cookware in my suitcase? Staff was dismissive and unhelpful throughout the stay, and they clearly did not want to move me to another room despite the smell and condition.
The environment also felt unsafe. Loud music blasted in the parking lot until 3:35 AM, and people approached me asking for my key card to access the hallways. Expedia was equally disappointing. Despite the “.ca” branding, charges were processed in U.S. dollars, and customer service repeated scripted apologies while doing absolutely nothing meaningful to help. Avoid this property entirely. Seriously. Wow!