Stayed at this hotel for 1 night 22nd April. Reception staff were very polite and helpful as we arrived earlier than expected we were still able to book in. The room was a premium room which had undergone a full renovation, it was light and exceptionally spacious. The shower had good pressure and plentiful hot water, towels good size, the bed was also extremely comfortable, and the bedding snowy white so all good there. However, in the evening we went to the roof terrace and ordered 2 gin and tonics (one each), nothing remarkable, served with ice cubes, no lemon, no additional anything. We listened to the concert at the aqueduct and I went to pay. 30 euros, yes that’s correct 30 euros I queried as you would and was told that was correct. Please give your heads a wobble this is gross overcharging, yes it was Bombay Saphire but that’s a medium range gin, and nowhere near that price,I probably could have swallowed 20 Euros and not mentioned, even this is above the norm. It would be a good idea to have a price list for spirits at least. Breakfast next morning non-descript but plentiful. I think this hotel still needs a lot of work in places, although front desk staff very helpful would not stay again.

Good location.

I made a reservation and paid in full through Expedia. When I arrived, the hotel first said I had no reservation, then claimed I did. They requested my credit card and charged me a second time, forcing me to file a dispute with my bank. We had to change rooms because the key to the first one didn't work. In the middle of the night, the air conditioning began leaking water and the staff couldn't fix it. The shower had very low pressure and only lukewarm water. The entire experience was unacceptable. I received no discount or compensation, and I'm still waiting for the duplicate charge to be resolved. I paid €175 for the night."

Excelente trato del personal de front des. Muy atentos. Cerca de todo y del parqueadero publico. Muy conveniente ubicación.

La primera noche nos tocó una habitación con una peste insorportable terrible como a desagüe, a pesar q lo hicimos saber, nos dejaron en la misma, una habitación carísima y muy desagradable, pésima atención, no lo recomiendo

The hotel was so close to the Acueducto!! Just a short stroll and you were at the start of the adventure. The staff were very helpful in giving directions. The beds were comfy. The room very clean. Great price too

A localização do hotel é excelente, bem em frente dos aquedutos romanos, super pertinho do centro histórico, fazendo com que a estadia fosse muito cômoda. Tudo ok, porém os travesseiros muito altos, sem opção de travesseiros baixos, poderia melhorar este quesito. O resto muito bom para categoria.

A cosy friendly place in excellent location by the aqueduct. Good breakfast. Nice to have a bath tub too. Good value.

Lo esperado para el precio, buena ubicación pero sin nada que destacar

Si

Room was old but adequate problem was or is that you can hear everything in the next room but also from the floor below and reception.

I got a nice room with a lovely view and the staff were very friendly and helpful. .

The hotel was perfectly situated! The staff was amazing, the front desk rep even lent me her personal umbrella when it was lightly raining

Disfrutamos mucho la estancia

Comfortable room but strange toilet and bathroom separate.

Ok

Bien situado, al lado del acueducto, personal atento y eficiente, habitación con todo lo necesario y limpia

All was very clean and comfortable. Breakfast was great!

Excelente servicio al cliente.

La habitación limpia. Es un acierto tener la zona de ducha en un espacio separado al W.C., facilita las cosas cuando somos 3 personas en una misma habitación. El personal de la recepción es muy amable y te ayudan en lo que necesites. La ubicación del hotel está increíble para trasladarse al casco histórico, y la vista del acueducto es privilegiada. Me volveré a hospedar alli y recomendaré a quienes quieran pasar su estancia en Segovia