Quick check-in

From outside, the building looks like abundended, like in movies, need a refresh, new paint and more cleanliness. Breakfast starts at 7 am, but nothing happened till 07:10 am, that's why got late to my work. Half of the stuff we're missing in breakfast bar.

Ok for an overnight stay if going to the airport and the staff are friendly and helpful. However there was a constant buzzing noise in the room...and people screaming outside in the early hours.

Staff is kind and clean,will stay later.

Everything was great, the breakfast was quite basic and the coffee wasn't great, but I wasn't expecting much from a free breakfast

It was very very loud in the room. I managed to close a window but I was expecting slightly more from it. Walking from train station it had a difficult access through the parking lot which dragging a suitcase was difficult. The actual room was ok - but it was a very uncomfortable sleep. Otherwise it is close to the train station which was an excellent location. Staff were nice.

I would not recommend staying here for the airport as there’s plenty of other choices. The room was absolutely freezing, including the hallways. It could have been a one off but when speaking to staff they weren’t very helpful.

Stay in hotel few times easy for city centre stay staff friendly

The room booked was terrible and barely organised. The reception attitude was cold and neglecting and there was only 1 toilet rol. No kettle, no mugs for teas and coffee and no iron or any ironing board. The windows were locked halfway and the heating was significantly hit all night with no way to turn.it off. I had to change the toom at spme point and disappointingly, I was charged extra 14 pounds on to.of sn already disappointing stay. I wnever recommend this hotel. Honesty, its not worth the money paid and a full refund is appropriate

Staff were brilliant, breakfast really good and the location was perfect,

Very clean and good location

Room was good door did not auto close behind you which was one to look out for

Great location beside Luton Point mall in the heart of Luton. Bed and bed linens good, room clean and functional. Recommend for price point.

Was convenient for the airport

Room was good excellent breakfast

AVOID AT ALL COSTS I cannot believe how horrendous my experience was given the huge number of positive reviews on this hotel. Travelling as a lone female so had a single room. First room had no hot water and no working phone to report this (only identified when I was already in the cold shower). Moved to another room, advised because of the heating system the hot water tap and shower needs to be run for 25 mins to get hot water ! Clearly this is a known issue for the hotel and not a one off ! The general state of repair of the room was APPALLING. The walls were peeling in multiple places. If I’m able to attach photos I will. If it had been earlier in the day I would have moved hotels but I didn’t feel safe going back outside hotel hunting at 7PM. I’m all for budget and basic but honestly this hotel needs to be condemned.

Room was clean, upgraded from single to express double for more space. 4 x Usb plug sockets in room didn't work had to charge phone in reception. Make sure to bring your charger plug with cable. Staff were nice enough and courteous.

Exactly that's what happened.First thing after opening the room door I went to wash my hands in the bathroom sink the water wouldn't drain reported nothing happened then second nigtmare at midnight the toilet was clogged reported. Stay was stressful and was very disappointing. O hope they won't give the room to someone else after we checked out before sorting it out I reminded before I clocked out.

Clean room, friendly staff and complimentary breakfast which I couldn’t have as I left early.

Nothing wrong with the hotel once inside but finding the entrance?!?!? No idea it was only accessible from INSIDE a shopping centre - unless you walked up the vehicle ramp - with literally zero signage to assist the layman traveller. Dodgy area with loads of druggies and homeless around, very unsafe