Thistle Express London Luton

Firstly the hotel is difficult to find. Being on foot and walking around Luton town centre on a Saturday night in the dark alone was not ideal. Eventually found it after calling reception and walking over a big ramp. Poor service and poor standards from arrival. I was put on the top floor despite my poor mobility. I got to my room to find the tv did not work. It could not be fixed so ended up watching my own iPad all evening. Luckily the WiFi connection is good. Dirty shower and really poor standard of decoration in what is a very small room, so you notice things more. Heating was on when it absolutely did not need to be, so had to have window open all night which meant wind whistling and keeping me awake. Didn’t sleep well. Couldn’t try breakfast as I was nil by mouth as I had an operation the day after my stay - was feeling very alone and vulnerable having travelled all day, so to end up at a rubbish hotel was incredibly disappointing.

Clean rooms, friendly staff, good Wi-Fi. Stayed overnight.

Good

V good no problems

Bit of an old unit best accessed from the shopping centre. It does a job for the price and the staff were helpful.

Was a great experience.

Breakfast was ok but it is a cashless hotel so better be prepared

There was rubish under the bed otherwise was perfect for a short stay

Drugs using under hotel ramp were some people sleep ruff. At rear of the hotel in small square down and outs and Alcoholics drinking . My wife found it unsafe, we were told when out near the hotel we get are faces kicked in by drunk person. The area looks run down in places and if safe why have security guard on site at the hotel. I only used the Thristle Hotel because i used their Heathrow hotel twice before.

Breakfast was good

Lovely,warm atmosphere with smart interior. Management very efficient. Front desk unfriendly and no customer relations etiquette.However,I enjoyed my stay overall.

Don’t trust the photos! The hotel is not this nice. Also facilities they advertise such as kettle in room are not correct. There is a coffee machine at reception but water is barely warm. Noise outside the hotel is horrendous. We spent the night awake thanks to the boy racers in the car park facing our window. No Aircon or heating. Wouldn’t recommend this hotel

Quick stopover prior to taking flight from Luton, Next to square and can be noisy from outside. Not the hotels fault. Reception was good. The room was basic but clean. There was no coffee making facility in the room. There was coffee in the lobby. The bed was not comfortable and the pillows even less so. All in all if I have to, I will go again

Was perfect for what we needed for a few hours overnight before an early morning flight. Clean, tidy and staff were helpful.

Stayed for two nights after arriving to Luton airport and waiting to go to Heathrow for my next flight. Staff is really attentive and the breakfast and all day coffee availability is great. The mall next door made the wait pass faster. Would stay again if I arrive to Luton airport and need a few nights before I continue with my travels.

Pros : cheap and only a few mins walk from train station although I would not recommend doing so at night. Cons : Most uncomfortable bed I have slept on in years it felt like a slab of concrete with a sheet over it, only had one very thin pillow went to reception to ask for another was told no, explained I have a back issue and needed the support told no even firmer and rudely Shower pressure on 9th floor was appalling water literally dribbled out. Buffet breakfast looked like a roulette wheel of options to get salmonella.

Clean room, free wifi and free breakfast. Very basic but good for one night if going to the airport

Was ok for

Well placed for Luton station. Very limited number of restaurants close by - but room itself v comfortable

Parking difficult, room not the cleanest, a lot of strange smells, both lifts not working temporarily