Thistle Express London Luton

No outdoor seating to have your coffee. The system for getting in and out of the main door was very confusing. Outside needed cleaning, very scruffy.

All ok

Nice staff but this hotel has security guards in the lobby. This is a tough part of town. Property is dated and on top of a car park so noisy noisy until very late in the evening . I was on th 9th floor with window stuck open and central heating jammed on . Its cheap , room are clean but its rough.

All ok

An ideal overnight stopover for access to the airport at a competitive price. The room was adeqyfor my purpose. Clean and comfortable. There was a bath with an overhead shower. The room has basic facilities but effectively this was just somewhere to get my head down for a few hours before my flight. I parked in Library Road car park which was supposed to be pay on exit. However the barriers didn't seem to be working and I was charged just £2. The hotel car park is £15 per night apparently. Tea and coffee are free in the reception so I grabbed one to go.

Shower curtain rank area is rank ... Help apon arrive was like the Spanish inquisition

The hotel in general was run down and dirty but the room was slightly better than the common areas. WiFi was almost unusable as it kept disconnecting every few minutes.

Been to a few hotels in the area and I can't lie this was by far the best. Located right next to the mall so everything I needed was a walk away, the ambience was simply amazing. And the staff were amazing seriously, these guys give above and beyond a new meaning. Paticularly, a receptionist named Sab or Sabia (sorry I'm not good with names) but she was warm, polite and incredibly helpful to us throughout our stay. If I should ever visit luton again, I'll definitely be seeking their facility. She may not read this but it needs to be said, thanks for all your help Sabia.🙏

Although the hotel is extremely close to the railway station, it’s in an odd area of the centre of town where you have to walk up to it via a car park ramp. There is an access staircase from the other side in town, right next to an door of the Arndale Shopping Centre, but this was a hang out area for lots of young men, playing loud music into the early hours of the morning, and did not feel a safe place to walk through. Once inside, the hotel staff were extremely friendly and welcoming and the hotel itself was kept extremely clean. Breakfast was OK but the cooked items were standard items and although I didn’t eat late on the first morning, did seem like they’d been there for quite a while. I don’t think the mushrooms, very pale in colour, had seen a frying pan. The Greek yogurt, frozen berries, honey and pancakes were a much better option on day 2. I had a single room, which was well proportioned and had all I needed. The problem was that, due to the noise coming from below outside, I had to have the window closed and the room was then too hot. Due to the noisy, unsafe feeling, location of the hotel, and resulting problems associated with this, I’d have to think carefully before starting here again. 10/10 for staff friendliness and helpfulness though throughout my stay.

Good breakfast, clean room, all staff really friendly and helpful.

Great location and value once you find it

Very pleasant hotel

My room was clean and comfortable. Air con not working which shouldnt be an issue this time of year as having an open window would be fine. However, this is an issue due to the 10000 decibel music with a baseline that goes through you - from outside - for hours. Usually id be a "cant beat em, join them" type but i was a lone female who found the groups of young men congregating and smoking, intimidating. Fellow guests were also inconsiderate - constant door banging. Thankfully i was only here for a (very looong sleepless) night to catch an early flight. Security and reception both very friendly and helpful. Never again - hotel is ok, area - not so much.

Didn’t use parking or have breakfast

Couldn't fault our stay, everything was just great, the staff all very helpful & the breakfast was good also

Bath was not clean, empty vodka bottle left in bedroom Noisy people along the corridor even at 2am

Hotel is in an upper level depending upon the street, it took me a little while find the main entrance using my GPS as it took me at the lower level where a public parking lot. Parking is not included but have a fair price. Check area if you arrive late night as it is a bit rough around. Beyond that the quality of hotel is great.

Didn't take breakfast didn't drive.

£15 charge for parking!! No tea/coffee facilities in room Coffee machine in lobby was poor (and am being kind)!! On a better note. Room was clean, shower was good. Wifi worked albeit slowly!!

Hotel may as well have been a half way house or a detention centre. Never again.