It was a terrible experience staying at this hotel.
The hotel sent me a door code and stated that it would work for both the building entrance and the room. However, the code did not open the building door at all.
There was no staff available at the location, and the hotel’s responses through messaging were delayed by somehow from 20 minutes to 2 hours on the day of arrival. Luckily, another guest helped me enter the building using a different code. After verifying my booking, he kindly shared the code with me. My sincere thanks and best wishes to this helpful traveler.
The code issue was not only affecting me; it also affected other guests. The other guest was fortunate to meet me when I was returning to the building, otherwise he may have faced the same problem.
The instructions were also unclear. For the building entrance, entering only the 4-digit code opens the door. However, for the room door, you need to press the additional “#” key (the bottom-right button) after entering the code. This important detail was not mentioned in the email instructions.
Furthermore, the hotel address shown on Google Maps is inaccurate. When you cannot open the door, you may think you are at the wrong location, and Google Maps can lead you to another building.
Overall, the lack of on-site assistance, delayed communication, incorrect instructions, and inaccurate address information made this stay extremely frustrating.