Great stay, amazing staff, very helpful. Beautiful resort

We arrived in a snowstorm and there were no lights at the entrance of the hotel off the main road. We booked a 3 bedroom villa for my moms birthday, when we checked in we were given a suite in the beach house down the hill and away from the main hotel. 2nd floor walk up, we expected ground floor. The unit was much smaller than the pictures shown and the square footage much smaller than indicated. The unit was a 2 bed with an adjoining room to make it 3. The unit was dirty. No remote for TV , the heat was not turned up. The outside light did not work. Then we went for dinner in the main hotel and returned to our unit with the front door wide open, wet boot prints inside up a back entrance, curtains and sliding glass door opened. We panicked thinking someone had broken in. We are 3 women in the dark an no other guests or cars at the area we were in. I called the front desk to report a break in and the man explained he had been in our unit to to turn off a smoke alarm ( there was no smoke) so he didn’t know why it was on but he shut it off opened the sliding glass door and then left but forgot to close the front door. This is completely unacceptable. We complained in the morning to Jessica the front desk who was very nice and tried to be helpful, she offered to move us to another villa, which we accepted ( no hot water) and was going to discount our stay but couldn’t as be booked through Expedia. We are not happy

Great facilities and friendliness of staff

Great room, and friendly staff!

Beautiful spot

I love it .

Very good

The room was nice but a bit smaller than I expected. The view from the room was also very nice. Some negatives were that the one side of the bed had to be broken as it sank down like crazy. My husband said “it was like sleeping in a hammock”. We also used the pull out couch which wasn’t bad. The only negatives there were that under the couch has clearly not been cleaned in a while as we found paper there when pulling out the bed that was dated 2024. Also, there were no sheets or pillows for the pullout and when I asked for some, the young guy at the front desk shoved some sheets in a bag and handed it to me. No pillow or comforter were provided so we had to share pillows (they’re very large and hard) off the main bed and luckily we had a comforter in our car for emergencies so used it. I was headed into a Christmas party so I also had to drive everything down to our room. The restaurant for the Christmas party was nice though! Food and drinks were good and the staff were very nice.

Amenities were lacking. The "sauna" area was very outdated, dirty, and in need of repairs in several places. It was not inviting at all, and The hot tub was small and awkward to be in. I saw people just take off their running shoes and street clothes from walking from their buildings, them jumped right in. We did not see why we were paying for resort fees when there were really no usable amenities.

Quiet/clean room.

Not all the facilities where open just one swimming pool open.

I recently had the pleasure of staying at Touchstone Resorts once again and I must say, it was an unforgettable experience! From the moment I arrived, the staff were warm and welcoming. The rooms were luxurious and impeccably clean, with stunning views of the surrounding landscape. All the amenities were top-notch. What truly made my stay stand out, however, was the exceptional service. The team at Touchstone Resorts went above and beyond to ensure I had a wonderful time. I would highly recommend Touchstone Resorts to anyone looking for a relaxing and rejuvenating getaway. Can't wait to come back!"

The staff were amazing, rooms were spacious and cleaned and the views from the room balcony were just breathtaking. Can’t wait to visit again.

This hotel is the worst "resort". It functions like a one star motel. Conditions of the room are not upto standard, Our room did not have running water; water when it did run would take very long to heat up. The room was messy and dirt noted along the walls. The bathroom shower door would not properly close. Further, the window would not open to get some air! This could also be a huge fire hazard. The balcony is like a communal balcony in that the guests next door could easily walk over to our balcony as there is no real barrier. This was shocking considering we traveling with two young kids and I was concerned for anyone being able to access our unit. Do not stay here! This property is the worst we have stayed in and we visit Muskoka yearly. It is absolutely not worth value for the money. The hot tub is very small and restaurant on site is mediocre quality food, the only positive is the views of the property and location on lake Muskoka. We will not stay here again.

A great place with tons of amenities! The views are amazing! The pool and hot tub were great in October! I want to come experience this place in the summer. I would definitely recommend!

The manager was so friendly and helpful. We are looking forward to returning soon and are going to host my daughter’s bridal getaway for the girls there.

Friendly staff, lots of parking, clean and big rooms, amenities are cherry on top.

Beautiful place, well maintained, suites are unbelievable, the lake are is amazing, highly recommended!

Rude staff. Kept knocking on my door before checkout time asking when i would be leaving.

The pool was not watm enough for the weather. Although i understand that we were swimming during the last week of the season, the pool walls and hot tub were covered in green algae. It was as if the pool cleaner just gave up! :(