Personal muy atento, las habitaciones en muy buenas condiciones. Me agrado mucho qué teniamos acceso al Lounge Ejecutivo, por que lo pudimos tener acceso a snacks y bebidas por las tardes después de llegar de los paseos. El gimnasio bastante amplio y la alberca a pesar de ser al exterior, se encontraba temperada, por lo que los niños la disfrutaron.

The room was quiet and clean

Staff was amazing. Friendly and so helpful. Room was spotless. Great location. Delicious breakfast included

Great large rooms, gorgeous views from club level. Well located

There was no airport shuttle. The taxi was $ 25.

Super bonito, limpio.

Todo estuvo bien, en especial el personal, su amabilidad y atención

La habitación fue muy comoda

Personnel très à l’écoute de nos besoins

Room has great space, really needs an update.. could be great The hotel is so cold.Breakfast gets cold because the salon is so cold.

Excellent

Staff were very friendly

I didn’t like the service since the reception to the house keeping and the breakfast bar, all the employees looks and sounds like they are doing me a favor and not bringing customers a service. No comparison with the Hilton Hotel in Guayaquil or Machala, and now I am going to the Hilton in Toronto hopefully this service is much better.

Amazing breakfast, very helpful staff, clean and central location.

Great concierges housekeeping & Food/beverage staff. Clean, nice linen

The hotel is a dream and a delight. The breakfast area is very enjoyable. We enjoyed gazing over San Cristobal and the port area…very relaxing. The staff were above and beyond very helpful and friendly. The hotel room is very well appointed with higher tech lighting

The hotel is outdated, a little cold and the food is not great.

This is an older hotel in Quito. We stayed here for a conference. The facilities are old and should be updated, but the staff does everything possible to make up for it. Everyone was extremely helpful and the concierge. Many terrific suggestions that really changed our visit. We appreciate the effort that everyone put in to help our stay. The concierge and the front desk were extremely hospitable. The restaurant on the first floor had very good options for breakfast, lunch, and dinner. Thank you again.

50-60 years old hotel with very little maintenance. Looks, smells and feels old. No heating in room, windows old single glass, freezing cold bed with super synthetic duvet. This is Quito in 3.000 meters and it is cold outside! Long queue for breakfast because of bureaucratic and slow check-in desk. Hilton should take a seriously look at this stingy franchising! Lunch in restaurant ok.

Staff were very friendly and helpful with everything I needed