Although the room was cleaned daily, there was no replenishment of fresh towels and when housekeeping was asked, their response was thry were fully booked and we had to wait until they washed towels to bring to the room. No pool towels were available on 2 days out of the 4 day stay. Because it was Christmas, they did buffet menus at the restaurant however if you ordered from the a la carte menu it took over an hour to get food and when it came it was cold. Also buffet breakfast was poor and guests had to wait very long for the bread and fruit to be replenished. One morning guests had to wait additional 30 mins before the restaurant was opened for breakfast