We stayed at No 6 West Coates and the carpets were stained. Our room the carpets were also stained. We noticed the sink we not draining properly and the shower we had when turned on only gave cold water. (If we ironically turned the cold water tap on the bathtub, then lukewarm water would come out of the shower). We reported this to the hotel's 24 hour helpdesk by calling, and though despite being promised it would be fixed, they didn't bother to get someone to look at the problem, until we called again in the evening realising when we returned the problem had not been fixed. By then it was too late. They also didn't have another room available to transfer us to. This pretty much ruined our stay.