⭐️⭐️ — Mixed experience — hoping for some resolution
I recently stayed here and, unfortunately, my experience was mixed. I had requested an early check-in ahead of time and was told my room would be ready shortly after 2 PM. After driving in from New Brunswick — while recovering from a concussion — rest was a priority for me. However, when I arrived, I was told my room was still not ready and it wasn’t available until after 3 PM.
The elevators were another frustration — at times I waited up to 10 minutes just to get to my floor.
The most disappointing part of my stay was the noise. On Friday night, there was a fight outside the hotel that continued late into the night and into the early morning hours. It was loud, disruptive, and made it nearly impossible to sleep. I understand that a hotel cannot always control outside disturbances, but given that they have security on and around the property, I would expect them to respond promptly and manage situations like this so guests can rest. Because of the disturbance, I barely got any rest that night, which left me feeling unwell and sick for most of Saturday — a day I had hoped to spend recovering and enjoying my time.
Lastly, parking was confusing and overpriced. I had asked to add a guest to my room and was told he could simply pay at the machine, but the machine charged him significantly more than if I had added him directly to my reservation.
Overall, I felt quite dissatisfied — especially given that this hotel is marketed as