The customer service is very poor. We stayed in this hotel for more than a week, and first, we had a problem with the staff. My access to my room was blocked until I paid a fee for an incident that happened with the sheets. I understand they needed to charge the fee. I paid immediately, but the staff spoke loudly in front of my guests, and I felt vulnerable and trashy. After that, I didn't want to interact with the staff; I preferred to eat outside the hotel, even though breakfast was included. Another incident happened when our bathroom door was locked. The staff was unable to open the door, and one of us needed to access the window to open the bathroom door. That was ridiculous. I will never stay in this hotel again, never. If someone offers it to me for free, NO THANK YOU, I'll pass.