There are no elevators and the stairs are quite steep to the second floor. There was no staff in the lobby after 6 PM, although it said till seven.
There is no iron or ironing board in the room and when I called the customer service number no one ever got back to me.
It was a lovely room, clean and very aesthetically pleasing. On the way out, the desk clerk at the lobby, acknowledged the issues. He said it would be looked into.
I would go back, but you cannot go with anyone that has mobility issues as they would never be able to manage the stairs.