Let’s start with the good because there was a lot to love about this place. The location is absolutely incredible, just a two minute walk from the cathedral and Alcázar right in the center of Sevilla. The apartment itself is very cute with a little balcony overlooking the street and a great layout with two bedrooms. The customer service was also amazing. Anytime we needed something, whether it was an iron or hairdryer, they responded immediately on WhatsApp no matter the time of day.
Unfortunately, the downside was the cleanliness and overall stocking of the apartment. The kitchen was very limited with only a few glasses and one of them was chipped badly enough to cut your lip. The dishes were put away in the cupboards but when we pulled them out to use they were dirty. There was no dish soap or sponge to wash anything so I’m assuming previous guest did their best and put them away? In the bathroom, there was a clump of long hair left stuck to the shower wall from a previous guest. These things made it clear the apartment had not been cleaned thoroughly.
This review is not a reflection of the staff because they were wonderful, but rather to the owners as the apartment itself needs more attention to detail. Better kitchen supplies, more utensils and glasses, towel rack in the bathroom, and extra blankets. The little details matter. If it weren’t for the cleanliness issues and lack of amenities, I would have easily given this place five stars.