The hotel was very clean and the staff very gentke

Everything was great. The location is fantastic, the stag very gentle and the facilities very comfortable. We had a great stay in San Miguel de Allende

The room was GORGEOUS, I absolutely loved it and the service, breakfast food etc was phenomenal. The ONLY thing that really stood out that was not great was the music - loud music was played throughout the hotel such that it permeated into the rooms from 10am to 11pm. They provided ear plugs but those are not comfortable for everyone. For guests that go to sleep earlier, or that are sensitive to sound, it was not ideal.

The room was clean, the mattress comfortable, shower very good and staff friendly and helpful. Our room was on the ground floor near the pool and nice and quiet. The location was convenient to the central tourist area.

We booked the Johanna suite, it was an entire casa within the hotel and was amazing! Clean and comfortable with a private rooftop deck and outdoor plunge tub. Everyone was superb, from helping with a car to and from the airport to answering questions. We even got free breakfast each morning. The location couldn't be beat, just a couple blocks from the Parroquia and Jardin. Loved our stay and will book again!

The hotel is in a great location and the hotel and rooms are beautiful. The bathrooms are also spacious. The pool isn’t huge but is great for taking a dip after a day walking around. The staff were friendly and helpful. There is both a restaurant and a rooftop bar in the hotel and they play music, which can be heard from the rooms, from 10AM until 10 or 11. Also the free breakfast does not start until 9:00. So if you are the type that is early to bed and early to rise, keep this in mind.

No light in too S, lighting low, hard to get ready for wedding, rest was good. Wish Renata room had window and light.

Room, bathroom and shower very clean. Only small issue is the music playing from next door rooftop up to about 11 pm. La Dona restaurant was amazing, sir ice and food great. The breakfast included was the best

The rooms have tainted windows which make the rooms feel really enclosed. Service in restaurant is very limited in schedule. Staff was very nice, especially in front desk.

Everything was clean, services were very nice and the room next to the pool was excellent. Our room safe was broken, and toiletries were not restocked, however, those were fairly minor things.

Great

Amazing hotel with very friendly and accommodating staff! Breakfast was delicious and our room was very spacious and comfortable! Thank you! *****

La atención y la ubicación son increíbles, lo único que estuvo un poco mal y por eso no les puse 5 estrellas es que no se podía ver la televisión.

Beautiful Hotel in a great location

Very good attention to guests and exceptional staff

Valva: El hotel me encantó en general: lindo, cómodo y con excelente ambiente. El servicio fue muy bueno y me sentí súper a gusto durante mi estadía. Lo único que mejoraría es el baño, que me resultó un poco incómodo en diseño y espacio. Fuera de eso, la experiencia fue excelente y sin duda volvería.

Se escucha mucho el ruido de la terraza, como si estuvieran moviendo cosas(todo el día), las habitaciones están bonitas y el desayuno es muy bueno pero poco en cantidad

La ubicación

Habitaciones limpias y cómodas, el personal muy amable !

Las habitaciones perfectas sin embargo, el hot tub de nuestra habitación nunca calentó. La relación precio-calidad de los alimentos en general mucho que desear