餐點很好吃,環境也很棒住得非常滿意服務人員很親切下次我想再住

I almost canceled our reservation because I read another review which was negative and now I’m so glad I didn’t cancel! This was easily one of the top places I’ve ever stayed at . The staff and service was top notch. They did everything to make our stay comfortable. The place itself is gorgeous. The room had a ton of thoughtful touches all over the place . From the little things like easy access lights to comfortable night clothes, charging cables , the tea - everything !! And the private onsen - whoa! My skin felt rejuvenated after one evening in it ! And the view while you laze in it - I could get used to living like that 😉 And saving the best for last - the food! That kaiseki dinner is the kind I’ve seen on food network. Every single dish was delicious, so beautifully plated. Kudos to the chef and his team. One of the mains I had - the pork, had some crunchy topping, with berries and a red wine reduction sauce - get all of that in one bite and it’s a flavor explosion! That’s a meal I won’t forget for as long as I live ! Great staff, excellent service , lovely place . I only hope we can come back someday

Our stay at this property was the highlight of our trip! We can’t recommend highly enough and are actually hoping for a return trip in the future. Thank you to everyone at the hotel for creating such a memorable experience for our family.

ふふ系列は、ふふ河口湖、翠松園についで3軒目です。 料金と比較して部屋が広く使い易く満足度が高いです。 夕食はメインディッシュはプリフィクスコースになっていて家内と被らないようにセレクトしたので楽しみが増えます。 ただ、写真や細かな調理法やメイン以外の食材が判らないことから、私がセレクトした3種類は味付けは異なるもののメイン以外の食材が似通っていまって少し残念でした。 それでも、ほぼ3時間の食事時間は待たされることもなく大変満足でした。（河口湖も３時間だったので、ふふの標準なんですね） 唯一改善してほしいのが、大浴場の洗い場のシャワーとカランの切り替えで、固くてソープが付いて手ではほぼ無理です。

This is probably the best hotel I have ever stayed at. We splurged and got a suite with a private onsen and it was 100% worth it. The staff were incredibly helpful. Everything was taken care of. The food was AMAZING. My only regret is not staying longer.

객싴도 쾌적하고.직원들모두 친절하고.식사도 최고입니다

服務十分之好

Highly recommend this luxurious onsen for a relaxing stay. The meals were so delicious. Our rooms were super comfortable with private hot springs bath and the public bath was lovely as well. The staff were very helpful. I would be very happy to stay here again.

Great everything

We stayed for only 1 evening but the hotel was exceptional. The hotel is beautiful and set in a gorgeous forested backdrop. The staff are very pleasant and very helpful. Their English overall was good. I highly recommend a stay here. It is a unique experience with both public onsen baths overlooking the mountains or a private onsen bath in your beautifully layed out well appointed room. Pajamas and traditional clothing is provided and encouraged to wear to your personally curated dinner. If you want a spa service book ahead. If you are in hurry to get to your next destination consider hiring a car service as check out time is very busy and there can be some trouble getting a cab. Overall it was excellent.

Overall lovely property. Room was spacious and comfortable. Nice decor. Great beds. Excellent amenities. In room spa bath very nice. Staff extremely attentive and gracious. Shuttle service into Goran Station nearby much appreciated. We were here just one night. Included dinner and breakfast. Set menus. Too much food, to be honest. Staff seemed to recognize this and were almost apologetic about it. Clearly most people find it to be too much. It was quite good. And nicely prepared and presented. Of course not suggesting this is a fault, but just an observation. Our arrival was around noon and we weren’t able to check in. There was nothing to do on the property so we went into Gora Station. Recommend against showing up before check in time if you can avoid it. We weren’t previously aware of the Hakone Tozan railway that runs from Hakone Yumoto to Gara Station. We took this train on our departure. It’s a magnificent 40 minute ride through lush woods and valleys with amazing views of the surrounding mountains. Highly recommended.

温泉、お部屋、食事どれも非常に良かったです。結婚記念日の訪問でした。デザートのプレートと記念写真のプレゼントもありがたかった。チェックインの時におめでとうの声掛けしてもらえたら良かった。

The property was great, the room was beautiful but unfortunately the service was pretty bad. The staff weren’t as nice and accommodating as I was expecting at that level of hotel.

Amazing hotel. Service level beat expectations. Food was among the best I have ever had. Definitely will be back!!

The rooms were incredible - clean and stocked with all essentials, including pjs and traditional attire to wear around the hotel. We had a private onsen which not only was relaxing, but actually improved our skin!! We learned after that the spring water has healing effects. The staff were very attentive. Last but not least the food was exceptional - we opted for the traditional Japanese dinner and every course was Michelin level curated. They also accommodated my very specific allergy (allium). Our only complaint was that it was too much food - we couldn’t believe how many courses there were. Breakfast was also incredible.

Hotel, facilities and staff were all excellent. Not the cheapest but 100% worth every penny. You can also contact the hotel before hand for a free pick up from Gora station which is really easy to get to from Odawara or Tokyo station.

So nice place 😘

サプライズ対応やベビーへの配慮下さり有難うございました。身体も心も満たされる旅行になりました。

お部屋が広くて清潔で、部屋のお風呂も広く快適でした。スタッフの皆さんの対応も良かったです。

The atmosphere, facility, food and services are perfect I really recommended this amazing place to stay. the only one complian about was that it was hard to call and communicate with them