Very lovely staff. Room a but weird and not terribly good UX.

My favourite hotel in Switzerland so far ! The decor is stylish and comfortable. The staff is amazing. Our room has a balcony with the Matterhorn view. We love the breakfast and the spa. The spa is very interestingly designed and it’s free for the guests. Great experience!

Convenient to train. Super friendly staff. Good shower. Great breakfast.

駅から近い！そして何よりスタッフさんたちがとても優しくて親切でした。 朝食も最高でしたし、部屋のテラスからマッターホルンが見えて素敵なホテルでした！

The most beautiful stay in Zermatt. Everyone was amazingly friendly and welcoming. The food is incredible. The room was outstanding! Modern twist what made it super exciting and beautiful! We loved it and will be back!

Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.

Ausser in der ersten Nacht, kam Wasser vom unserem Duschabfluss hoch, bis zum Zimmer und stank. Wurde dann am nächsten Tag morgens behoben. Leider ist in der Nacht niemand im Hotel. Das war für uns etwas beängstigend. Abends um 23.00 Uhr kam zum ersten Mal Wasser, wir schliefen schon) und später nochmals. Ansonsten waren wir sehr zufrieden.

Absolutely lovely stay in the family suite. The staff stored our luggage for us, when we arrived earlier than expected. The welcome tea was a wonderful surprise, and the breakfast was great. the room was beautiful, and very clean. My kids loved the use of the hot tub and cold plunge. Easily walkable from the train station, and great location downtown!! Would absolutely come back!

Excellent location - very friendly helpful staff

WiFi was not great

Wonderful staff in a stunningly beautiful

Perfekte Lage mitten in Zermatt. Cooles Cube-Zimmer! Leckeres Frühstück.

Die Lage des Hotels ist hervorragend und die Zimmer auf der Matterhorn-Seite sind sehr ruhig. Hervorzuheben ist ebenfalls das Frühstücks-Angebot und der schöne Wellnessbereich.

Excelente hotel, maravilhoso em todos os sentidos.

Staff was incredibly gracious and helpful. Perfect location.

Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.

Where do I start. We had booked for two nights but got hit with an incredible, once in a century, snowstorm. This led to nearly 2 days of no electricity and three days of no trains leading to us needing to stay four nights instead. I can’t praise the management and staff enough for the care, service and hospitality they showered on us. What could have been a nightmare turned in to an unforgettable experience and we can’t thank them enough.

Hotel design muito interessante e bem localizado

selten schönes Design. Ein Boutique Hotel das den Namen verdient.

We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!