The room was fantastic but we didn't get any sleep the room above us kept coming in and out of there room banging about on the floor going up and down the stairs.

Staff is great and the location is perfect.

Perfect...great price!

An absolute flea pit, shower was a disgrace.

WORST EXPERIENCE IN 40 years of travel. Their website was down so I couldn’t check in to this unmanned dump. The hotel didn’t answer my 10-30pm help request until 10-35am. And they refuse to offer a refund. So book this place if you want throw your money away. It could be worse — check-in might be working and then you get to stay at what every one agrees is BRIGHTON’s Worst HOTEL. I’d rather spend a night in a soggy tent made solely from Nigel Farage’s used wink-towels.

Terrible service. Not an indie B&B as it was, but part of a faceless London based chain and is unstaffed, unless you happen upon a cleaner. Scruffy; big CCTV sign on door rather than welcome. They assume smartphones and wouldn't send the entry code the night before or even first thing so I could get in. Staff were nasty and policy driven on the phone, refused to call or text, said it was all automated - so no real hospitality then! And that the real reason was something to do with security which he couldn't go into!! I was now alarmed as to what this place was and if I'd be safe. I had huge amounts of stress and hassle trying to get in and wanted to cancel. No, low cost doesn't merit poor service. Outside had CCTV signs. Inside had leaflets strewn about, and on the outside steps, lots of cameras, but not even the legally required fire exit instructions; no working radiators or hairdryer on wet mid winter day; kettle cord wouldn't reach a socket, no suitable surface; stained windows not of the church variety - clearly not cleaned for ages; no hot water at night; no lounge or kitchen, windows on landing opened wide. Doesn't face beach but my view was scruffy yard. Quite a long walk from pier/Old Stein. Every toilet use of neighbour heard!

We didn’t get the room we paid for, we paid for a deluxe double and got a standard double, which was extremely small. We tried to complain but they didn’t want to know, we finally got an apology just before we were going to bed, but even then they kept trying to tell us that we did get the room we booked, which was very annoying. As compensation they offered us a late checkout which wasn’t any good to us and said they couldn’t change our room as they were fully booked, at 11pm we wouldn’t have wanted to change our room anyway. The door didn’t shut properly on our room so it didn’t feel very secure and there was a light on all night just outside the room, which made it difficult to sleep and the en-suite was very cramped making it very uncomfortable. Not a good experience, glad it was only for one night.

The room smelt damp/mouldy! The walls looked like they had stains on them. The bathroom mirror was dirty, there was what appeared to be toothpaste on the tiles next to the sink. There was a slug in the shower. The flooring was in need of replacing! Generally not worth the money!

BED BUGS I tried to check in at 8:20 PM and had to call the number on the door for about 10 minutes before anyone answered. Eventually, I received the entry code via WhatsApp, which worked, but it was not ideal after a long day. Once inside, the entire place smelled strongly of fresh paint. My room had a dirty ceiling, and I found used dirty underwear under the bed, which was extremely unhygienic. The bed was also very itchy, and later that night around 11:40 PM, I felt something crawling on me. It was a bedbug. I spent the next two hours checking my clothes, sheets, and luggage. Didn't get much sleep after that.

Very different to enter the building and allocated room. Very disappointed with the state of the bedroom & bathroom. Scuffed walls, broken window, wardrobe with no hangers, no hot water, broken ironing board, no water pressure. Very badly maintained. Needless to say we didnt stay overnight, left within minutes of eventually entering the hotel room.

The email to check in informed us that it was self check in facilities. On arrival, we were suddenly stopped entering the hotel (after using the code emailed to us for entry) by two men, that appeared outside of the hotel - this took us by surprise but they asked if we were guests, which we confirmed we were. Once in the hotel, we entered our room and it was in quite poor condition/decor. The bed was relatively comfortable and sheets appeared clean. After waiting for nearly 10 mins, the hot water finally kicked in so we could shower. The shower gel provided in the bathroom was really nice. The hotel during the night was quiet considering the location but did smell of weed despite having clear no smoking signs around the corridors and on room doors. Overall it was not awful, I wouldn't stay there again though as the room and facilities were not good enough for the price we paid to stay there.

The room was basic, furnished and refurbished to the cheapest of standards without even a mixing tap in the bathroom. Bedlinens, though clean, were stained and unsightly. The mattress felt old and worn, though I profess I slept fine. For a bare-bones basic place to sleep in trendy Kemptown, you get your money's worth (e.g. it was less than half the price of any other option I found). Several buses service the area and it's only a block from the coast. The major problem I had was not receiving entry instructions as the "hotel" is unmanned, requiring me to reach out to the very helpful third-party service contractors on WhatsApp and delaying my check-in, thus causing me to arrive late at an event I was in town for. Furthermore, my access request had been ignored and I was assigned a room up many stairs when I had specifically requested a lower floor due to limited mobility. Although this was rectified by the third party service contractors, again the massive inconvenience delayed me and could have been avoided.

Some of the reviews of this place are a little harsh. We stayed in Room 8 on the top floor. The hotel is a little dated and could do with an upgrade and repaint. I think the issue is that the picture they have on here are probably taken a while ago. The room and bedding was clean and we had hot water for the shower at all times. The keyless entry for the main door and room is very useful and save you having to carry a key around. If your looking for cheap hotel with no frills this is one to consider but do not expect too much and certainly not what the images show. But I would rule this place out just because of that. I would suggest that the hotel updates the pictures and that way the reviews wouldn’t be so bad.

Seemed like a complete scam. The photos bore no resemblance to the location. When I booked, the receipt showed a certain street address, but the day before arrival I got an email with a different address. No staff, no lobby, just key-boxes. Carpets were stained and ripped. Room was tiny, dirty and stifling hot. To finish it off, the toilet had not been flushed, meaning that there was either no cleaning at all (so presumably the sheets had not been changed either), or the cleaning was awful. I walked in, looked around and walked out. I have phoned and messaged the "hotel" multiple times with no response at all. I have now contacted the local City authority as I suspect this place is not licensed, and I have contacted hotels.com and my credit card company for a full refund as this seems to be a complete fraud. Stupidly, I did not think to take any photos.

good for 1 or 2 nights small but clean get communications when contacting the staff on whatsapp they respond quickly to any queries

Cosy! Bedroom ceiling light not working. Smoke alarm red light flashing all night. Comfy bed, very quiet and close to seafront’s

Book was good, hotel was ok and as expected for the price paid, slept well with no issues. Booked to attend an event in the area.

There was nobody on site to let you in and when we did get in it was another 90 minutes before we were given our room code to open the door.

They took over a week to reply to a question, there were no codes available to enter the property or codes for the rooms for multiple guests including me, the standing fan was broken, the bathroom light was broken, the only access to the outside for cooling or a breeze was a dank little courtyard that was literally swarming with mosquitoes, and I received no contact about the broken light and fan for over 6 hours before I left.

Nice location and good sized room. Room gets very warm even with the fan provided, as it gets direct sunlight in the morning. Be aware there is no reception of any kind, so you need to make sure you have been sent the building/room code and instructions to get in when you arrive. I hadn’t been emailed mine, and had to call the property phone number to get it, but the help over the phone was very nice and I got what I needed. Otherwise great room for the price.