Room size was very good. Bathroom was clean. Breakfast was first class.

Room was really dated ,.felt old and tired . Really felt uncomfortable getting a shower . No pressure and shower hanging off the wall . Waiting to here back from management for a part refund

All good

I am writing an email to complain about an incident which occurred at your hotel when I stayed on the 20/2/26 myself and my mum had driven up to pick my 4 year old up for the weekend and decided to stay at your hotel the waterside hotel during our stay we were disturbed twice by one of your fire alarms so we had to evacuate the building in doing so we all had to wait outside during a brief inspection by the fire brigade we were allowed back into the hotel and back into our rooms. So after trying to settle down a second time going on for 11.50pm we were woken again by another fire alarm this time I walked out of the room and one of your colleagues said it’s ok it’s a false alarm we have a temporary fault with the alarm so the engineer is coming out etc. I was not only annoyed but I had to comfort my 4 year old daughter who was quite traumatized by the whole situation. I had to also calm my 75 year old mum down as she was very stressed by the whole situation. I understand that it’s not your fault but the second alarm however really annoyed me because I think to myself shouldn’t you have your alarms tested on a regularly basis etc. we had a terrible nights sleep myself my mum and my 4 year old daughter. Having stayed at your hotel a few times I was quite surprised by the lack of empathy from your staff when the second alarm went off. I explained the situation to a staff member on Saturday morning and she said she would pass on details when we went to check out on Sunday I asked

Excellent staff and a brilliant breakfast. Loads of car parking, however our room was a bit tired. But the amazing staff and breakfast makes up for the tired room. A clean functional hotel.

The room was spacious with TV, coffee & tea making facilities, hair dryer and fan. The bed was comfortable and clean Only thing that could be improved is the mold staining in the bathroom, makes the room look dirty. The checknin was quick and easy and the breeakfast amazing

Good location for where we needed to go

Definitely

The staff are always friendly and polite. The room was spotless, quiet and very comfortable.

Room very clean. Check-in OK once I went to the residential building, not the restaurant building. Facilities good with one exception - no power outlets near to beds to charge phone overnight.

Basic room was cold on arrival and no heating other than a small oiled filled radiator. Shower ran cold for a long time and produced a sprinkle rather than shower it was supposed to be. There was no ironing board which for me is essential. Other than that everything else was there and the breakfast was reasonable in the main building.

Good hotel

Room was clean, staff were friendly and there was a nice bar/restaurant on site. The only think that let it down was the mattress and shower

Easy location, staff were lovely, pillows were lumpy but the room was good

It was OK, room was very cold shower was difficult to use. Staff couldn't understand booking, as who had paid for the room.

Comfy quiet stay. Clean room and helpful staff.

Room was spacious and spotless

Room in need of an update but comfy bed and good pressure in shower.

Great

The staff on reception were very helpful. The room had everything we needed but the bathroom could have been cleaner. I believe the hotel is due to be updated which it needs.