Room heating wasn’t on when arrived, it was freezing, they done well and got it going, it never really got warm, had dinner which was lovely, after dinner we went back to our room which was barely warm, eventually the heating cut out, although it wasn’t doing a lot, it was -3 outside and felt colder inside, I went to reception but all locked up at 11-45pm, I tried again at 2am we considered getting in the car it was that cold, 3 days later my wife has a chest infection and myself a bad cold,
We refused to pay for the room, which we were told you already have so take it up with Hotel.com, when they realised I’d chose pay on departing the lady owner was not happy,
A lovely building and scenery but our room was very dated although clean, It was a suite so expected something special, if you choose the Birdie suite check your heating, everybody we spoke to said there rooms were really warm.
Who knows could be bad luck but not paying to get a chest infection and really should take it further.
